Freelance writer [h1.location_city]
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Freelance writer • richmond va
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The Customer Service Division of DPU is seeking a skilledProcess Writer to develop creative and engaging content for various operationalareas.
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TW / Presentation Designer (Infra).Please note this role will sit hybrid onsite 3 days per week.Further details are below for review.
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Duration : 6 month Contract to hire.The Technical Writer will be responsible for creating, updating, and writing various types of user documentation, requirements, design specifications, references,...[show_more][last_updated.last_updated_30]
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The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...[show_more][last_updated.last_updated_variable_days]
We are reaching out about an exciting Direct client opportunity with one of our clients.Please review the requirements and let me know if you are interested in this position.Direct client Req : Need...[show_more][last_updated.last_updated_30]
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STIRichmond, VA, United States[job_card.variable_days_ago]
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- [job_card.full_time]
[job_card.job_description]Education : Bachelor's degree in English, Communications, Technical Writing, or a related field. Experience : Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment. Skills : Strong writing and editing skills with a keen eye for detail. Ability to understand and translate technical information into clear, concise documentation. Excellent communication and interpersonal skills. Ability to work independently and manage multiple projects simultaneously. High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools. Experience in the utility industry, particularly in water and gas operations. Familiarity with modern software applications used in content creation and distribution. Experience writing process and procedures for customer service or a call center
Job Title : Content Writer
Location : Richmond, VA
Duration : 12+ Months
The Customer Service Division of DPU is seeking a skilledProcess Writer to develop creative and engaging content for various operationalareas. This includes job / desk aids, process reminders, procedural checklists,FAQs, operating procedures, and other relevant documentation. The idealcandidate will be proficient in the Microsoft Suite, Teams, and possess atoolkit of modern software applications to enhance content creation anddistribution.
Key Responsibilities :
- Content Development : Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
- Collaboration : Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
- Editing and Quality Control : Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
- Framework Development : Develop and maintain a standard operating procedure framework to support consistent and effective content development.
- Regular Updates : Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
- Updates and Maintenance : Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
- Content on Demand : Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.
Qualifications :
Proficient in Microsoft Office Suite, Teams, and Canva.
Preferred Qualifications :
Experience writing process and procedures for government or federal regulations.