Freelance writer [h1.location_city]
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Freelance writer • scottsdale az
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Automotive Service Writer
Fix It Auto Repair IncPhoenix, AZ, US[job_card.30_days_ago]
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- [job_card.full_time]
- [job_card.part_time]
[job_card.job_description]Bilingual in Spanish and English, with excellent verbal and written communication skills in both languages. Basic knowledge of automotive systems and repair procedures is required. Proven ability to upsell services and products based on customer needs and vehicle condition. Strong interpersonal skills with a focus on building relationships and providing exceptional customer service. Previous experience as a service writer, customer service representative, or in a similar role within the automotive industry is preferred. Strong organizational and multitasking abilities, with a keen attention to detail. Ability to work effectively in a fast-paced environment and handle a variety of customer interactions. Proficient in using computer systems and automotive service management software. High school diploma or equivalent experience; relevant certifications or training in automotive service is a plus. Competitive salary Paid time off and holidays Opportunities for professional development and career advancement Employee discounts on services and parts
Job Description
Job Description
Bilingual Service Writer (Spanish / English)
Job Type : Full Time or Part Time
Position Overview :
We are seeking a motivated and customer-oriented Bilingual Service Writer to join our team. This individual will play a crucial role in providing outstanding service to our Spanish-speaking customers while also assisting English-speaking clients. The ideal candidate will possess basic automotive knowledge, excellent interpersonal skills, and a proven ability to upsell services and products.
Key Responsibilities :
- Greet and assist customers in both Spanish and English, addressing their automotive service needs and concerns.
- Accurately document customer information, service requests, and vehicle details in the company’s management system.
- Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the scope and cost.
- Upsell additional services and products by identifying customer needs and offering relevant recommendations.
- Coordinate with technicians to ensure timely and accurate completion of services and repairs.
- Schedule appointments, manage service orders, and follow up with customers regarding service status and vehicle readiness.
- Handle customer inquiries, complaints, and feedback professionally and efficiently, ensuring a high level of customer satisfaction.
- Demonstrate strong interpersonal skills by building rapport with customers, understanding their needs, and providing personalized service.
- Maintain a clean and organized service area, ensuring a positive and professional atmosphere.
- Stay updated on automotive industry trends and basic repair procedures to effectively communicate with customers and technicians.
Qualifications :
Benefits :
5-6 Days a week (Sundays are Closed)
Company Description
Fix It Auto Repair is a leading provider of automotive repair and maintenance services committed to delivering exceptional customer service and high-quality work. We pride ourselves on our diverse and inclusive work environment and strive to cater to all our clients' needs.
Company Description
Fix It Auto Repair is a leading provider of automotive repair and maintenance services committed to delivering exceptional customer service and high-quality work. We pride ourselves on our diverse and inclusive work environment and strive to cater to all our clients' needs.