Front desk agent [h1.location_city]
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Front desk agent • louisville ky
[last_updated.last_updated_variable_hours]
To act as a hotel ambassador with gracious professionalism by providing service above and beyond guests expectations.Greet customers immediately with a friendly and sincere welcome.Use a positive a...[show_more][last_updated.last_updated_variable_days]
Front Desk Agent at Courtyard Louisville Downtown.Are you passionate about creating unforgettable guest experiences?.As a Front Desk Agent at Courtyard Louisville Downtown, you'll be the first poin...[show_more][last_updated.last_updated_variable_days]
As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure.Your proactive, responsiv...[show_more][last_updated.last_updated_30]
Do you love talking to people and helping them out? Would you like to brush up on your administrative and customer service skills? If so, Paul Mitchell Schools in Louisville, KY has the job for you...[show_more][last_updated.last_updated_30]
BryantCorp is a respected family-owned real estate development and property management company committed to providing commercial and hospitality spaces that improve our communities.BryantCorp curre...[show_more][last_updated.last_updated_30]
Your responsibilities include check-in / check-out, handling reservations, and addressing guest inquiries or concerns.Your friendly demeanor and attention to detail help create a welcoming and seamle...[show_more][last_updated.last_updated_variable_days]
The Embassy Suites Louisville East is seeking an experienced Front Desk Agent with a passion for exceeding expectations and providing unmatched customer service.
This shift is primarily evenings.Hil...[show_more][last_updated.last_updated_1_day]
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue a...[show_more][last_updated.last_updated_variable_days]
Front Desk Agent And Van Driver.This position is responsible for processing check-ins / outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in...[show_more][last_updated.last_updated_variable_days]
Front Desk Agent / h2pLocation Code : 2560 / p / div.[show_more][last_updated.last_updated_variable_days]
Malibu Jack's Louisville, KY.Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations acr...[show_more][last_updated.last_updated_30]
We are looking for a dedicated Front Desk Coordinator on a contract basis in Louisville, Kentucky.This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering outsta...[show_more][last_updated.last_updated_variable_hours]
Join Our Team as a Front Desk Agent at Comfort Inn in Louisville, KY!.Looking for a role where you can make a difference every day? At Comfort Inn, we pride ourselves on creating a welcoming enviro...[show_more][last_updated.last_updated_variable_days]
Are you passionate about creating unforgettable guest experiences?.Front Desk Agent at Courtyard Louisville Downtown.From check-in to check-out, you'll play a key role in ensuring every guest feels...[show_more][last_updated.last_updated_variable_days]
Same Day Pay Access, FREE Parking (~$105.FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Heal...[show_more][last_updated.last_updated_variable_days]
Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! G...[show_more][last_updated.last_updated_variable_days]
We are looking for a Guest Service Representative / Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel.
Completes check-in and / or check- out of the guests stay.Acc...[show_more][last_updated.last_updated_30]
Cottonwood Airport / Expo Center Hotel is located just off I-264 and three miles from Louisville International Airport (SDF), so travel is a breeze for both leisure and business travelers to Louisvil...[show_more][last_updated.last_updated_variable_days]
Opportunity : Front Desk Manager.Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.
Potential Career Path : Front Offi...[show_more][last_updated.last_updated_30]
Front Desk Agent
The Seelbach HiltonLouisville, KY, United States[job_card.full_time]
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Crestline Hotels & ResortsLouisville, KY, US[job_card.full_time]
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Concord HospitalityLouisville, KY, US[job_card.full_time]
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Paul Mitchell SchoolsLouisville, KY, US[job_card.full_time]
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Hampton Inn and Suites Louisville NorthEastLouisville, KY, US[job_card.full_time]
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Hilton Garden Inn Louisville DowntownLouisville, KY, United States[job_card.full_time]
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Embassy Suites Louisville EastLouisville, KY, US[job_card.full_time]
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Highgate HotelsLouisville, KY, United States[job_card.full_time]
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Peachtree GroupLouisville, KY, United States[job_card.full_time]
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White LodgingLouisville, KY, US[job_card.full_time]
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MJ Louisville OpCo LLCLouisville, KY, US[job_card.part_time]
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Robert HalfLouisville, KY, US[job_card.full_time]
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Comfort InnLouisville, KY, US[job_card.full_time]
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Courtyard Louisville DowntownLouisville, KY, United States[job_card.full_time]
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AJS HotelsLouisville, KY, United States[job_card.full_time] +1
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General HotelsJeffersonville, IN, United States[job_card.full_time]
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Fairfield Inn & SuitesJeffersonville, IN, United States[job_card.full_time]
Front Desk Agent
F-L Management IncLouisville, KY, US[job_card.full_time]
- [promoted]
Front Desk Manager
Phenom PeopleLouisville, KY, US[job_card.full_time]
Front Desk Agent
The Seelbach HiltonLouisville, KY, United States[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Summon bell service assistance to escort guests to their rooms as appropriate. Provide safety deposit boxes for guests by escorting them to the vault pulling the box form the vault and carrying it to the guest. File access slips in the appropriate in / out box. Operate a fax machine to send, receive and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. Use the photocopier to make copies of items as required. Performing tasks in the other two sections of the Guest Services Department. Performing PBX duties Performing Concierge duties Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which is established by the associate handbook, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Interstate Hotels and Resorts' rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. When dealing with internal or external guests, communicate (verbally and non-verbally) with them in a pleasant manner and gracious professionalism. Show competence by completing all job responsibilities effectively and efficiently. Take INITIATIVE; be willing to assume responsibility for exceeding guest's expectations. Standing, bending, stooping and lifting weights up to and including 25 lbs. may be required. The lodging business functions seven days a week, twenty-four hours a day. Use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Ability to stand and move throughout the front office area and continuously perform essential job functions. Hearing and visual ability to observe and detect signs of emergency situations.
To act as a hotel ambassador with gracious professionalism by providing service above and beyond guests expectations.
Essential Functions
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, understand and ask probing questions with regards to guest requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by completing the following tasks
- Inputting and retrieving information from a moderately complex computer system.
- Confirming pertinent information including number of guests, length of stay and room rate. Make appropriate selection of rooms based upon guest needs.
- Code electronic keys
- Non-verbally confirm the room number and rate.
- Provide welcome folders containing room keys, certificates, and coupons as appropriate.
- File registration cards in room number order in the bucket.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a basic calculator. Post charges to guestrooms and house accounts using the computer.
- Complete the checkout process by completing the following tasks
- Close out guest accounts
- Make sure that the accounts are being taken care in some sort of acceptable manner.
- Ascertain guest satisfaction by presenting a standard room's comment card. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
- Retrieve registration card for each guest from the bucket to be sent to accounting.
- Promptly answer the telephone within three rings using a positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for guests as requested.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Supportive Functions
In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Other
Essential Hospitality Functions
Specific Job Knowledge, Skill and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions, and practice the hospitality functions, with or without reasonable accommodations, using some other combinations of skills and abilities.
Qualification Standards
Education : High school diploma required, college experience preferred.
Experience : No prior experience required. Prior hospitality experience preferred.