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Job Title : Front Desk Check In & Check out Receptionist
Reports to : Site Manager
GENERAL SUMMARY OF DUTIES :
The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7 : 00am and 7 : 00pm, depending on department and patient volume.
Essential Job Functions :
Locate and process referrals at the time of visit
Complete patient check-in and check-out for a specific office location and pod
Schedule follow up appointments at UOI locations / offices
Facilitate appointment scheduling for external referrals
Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
Collect co-pays and patient account balance and collection balance.
Answering front desk telephones and directs calls as appropriate.
Print schedules and superbills for next-day provider visits.
Batching out at the end of the shift and verifying co-pays with cash collected.
Sorting mail / packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
Obtains verification of DME benefits.
Demonstrates expected Customer Service behaviors
Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
Maintain a professional appearance and work environment
Additional duties as assigned by the Manager to meet department needs
Requirements :
High school diploma or equivalent
At least 1 year of medical receptionist or administration experience preferred
Excellent communication and interpersonal skills
Excellent customer service skills
Knowledge of MS Office and EMR systems / practice management systems
Knowledge of insurance eligibility and verification
Motivated individual with team approach
Must be able to travel to all sites if / when necessary.