Front desk agent [h1.location_city]
[job_alerts.create_a_job]
Front desk agent • wilmington nc
- [promoted]
Front Desk Agent
IDEAL HOSPITALITY INVESTMENTS INCWilmington, NC, US- [new]
Front Desk Associate
Beltone New EnglandWilmington, NC, United States- [promoted]
Member Experience + Enrollment (Sales / Front Desk)
KidStrong WilmingtonWilmington, NC, US- [new]
Front Desk Receptionist (Dermatology) | Clinton, NC
Anne Arundel DermatologyWilmington, NC, United StatesFront Desk / Host
Dave & BusterWilmington, NC, United StatesFront Desk / Host
Dave & Buster’s, Inc.Wilmington, NCFront Desk Agent
Schulte Hospitality GroupWilmington, NC- [promoted]
Front Desk Agent at the Hampton Inn University Area
Summit Hospitality IncorporatedWilmington, NC, US- [promoted]
Front Desk Receptionist (Dermatology) - Wilmington, NC
My Derm RecruiterWilmington, NC, US- [promoted]
Front Desk Agent
Crown Hotel & Travel ManagementWilmington, NC, US- [promoted]
Security Officer - Plant Front Desk Driver
Allied UniversalWilmington, NC, USFront Desk Clerk- Holiday Inn Express-University Center
Meyer Jabara HotelsWilmington, NC, United StatesFront Desk Supervisor - Wilmington
Pet ParadiseWilmington, NC, United States- [promoted]
- [new]
Medical Front Desk Receptionist - Wilmington, NC
EMrecruits, LLCWilmington, NC, USMember Experience + Enrollment (Sales / Front Desk)
KIDStrong Enterprises LLCWilmington, NC, United States- [promoted]
Patient Service / Front Desk Coordinator Part Time
MyEyeDr.Wilmington, NC, USFront Desk Supervisor | ARRIVE Wilmington
ARRIVE Hotel WilmingtonWilmington, NCFront Desk Agent at the Hampton Inn University Area
Summit Hospitality GroupWilmington, NC, United StatesFront Desk Receptionist
East Carolina Anesthesia AssociatesWilmington, NC, USFront Desk Agent
IDEAL HOSPITALITY INVESTMENTS INCWilmington, NC, US- [job_card.full_time]
Job Description
Job Description
Description :
As a Front Desk Agent at Home2 Suites - Wilmington, you will be the first point of contact for our guests, responsible for providing exceptional customer service and ensuring a seamless check-in and check-out process. Your role will involve managing reservations, handling guest inquiries, and addressing any issues to enhance the overall guest experience. We are looking for a friendly, detail-oriented individual with excellent communication skills and a passion for hospitality.
Key Responsibilities :
- Guest Check-In and Check-Out :
- Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys.
- Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns.
- Reservation Management :
- Manage room reservations, including booking, modifying, and canceling reservations as needed.
- Assist with room assignments and ensure that guests are accommodated according to their preferences and needs.
- Guest Services :
- Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.
- Provide information about the hotel’s amenities, local attractions, and dining options to enhance the guest experience.
- Administrative Tasks :
- Maintain accurate records of guest information, reservations, and billing.
- Process and file guest registration cards and other documentation as required.
- Handle phone calls, emails, and other correspondence related to guest services and reservations.
- Collaboration :
- Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly.
- Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience.
- Security and Safety :
- Monitor the hotel’s security systems and report any unusual activities or safety concerns to management.
- Ensure that guests’ personal information and privacy are protected at all times.
- Problem-Solving :
- Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction.
- Make decisions and take action to address any unexpected situations or emergencies.
Requirements : Qualifications :
Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you