[filters_job_card.part_time] Front desk [h1.location_city]

divh2Front Desk Manager / h2pThe Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, managing, and scheduling of the front desk team. This role also assists the Front Office Manager with the accounting and human resources functions of the Front Office. The Front Desk Manager serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The Front Desk Manager also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent. / ph3Job Description / h3pDeliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. / ppEnsure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions. / ppSupervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information. / ppResponsible for the supervision of the security of cash, credit card transactions, and guest information. / ppSupervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotels property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions. / ppEstablish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff. / ppEnsure guest special requests are fulfilled and proper delivery of guest services is delivered. / ppSupervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner. / ppEstablish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner. / ppPromote teamwork and quality service through daily communication and coordination with other shifts and departmental management. / ppRegister guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. / ppSupervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting / securing assigned cash bank(s). / ppCommunicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. / ppRegularly sell hotel rooms through direct client contact. / ppEnsure compliance with federal, state and local laws regarding health, safety, and alcohol services. / ppPerform other duties as assigned. / ph3Additional Job Information / h3pPay range $31.12-$34.38. Base pay offered vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience / overall experience. / ph3Benefits / h3pSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including : / pulliMedical, Dental and Vision Insurance / liliHealth Savings Account with Company Match / lili401(k) Retirement Plan with Company Match / liliPaid Vacation and Sick Days / liliSonesta Hotel Discounts / liliEducational Assistance / liliPaid Parental Leave / liliCompany Paid Life Insurance / liliCompany Paid Short Term and Long Term Disability Insurance / liliVarious Employee Perks and Discounts / liliHospital Indemnity / liliCritical Illness Insurance / liliAccident Insurance / li / ulpSonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. / ppUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. / p / div