Front desk [h1.location_city]

Job Description

Job Description

PEDIATRIC EAR, NOSE & THROAT OF ATLANTA, P.C.

POSITION PROFILE : Front Desk

REPORTS TO : Administrator / Operations Manager

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POSITION SUMMARY : Creates a positive first impression of the practice in greeting patients and other tasks. You will be face of the practice.

ESSENTIAL POSITION FUNCTIONS :

• Performs day-to-day administrative functions and general office duties including but not limited to copying, scanning, faxing, answering phones, data entry and referrals.
• Provides information to Clinic callers according to the Polices and Procedures; transfer calls as needed .
• When check-in or check-out screens patients for new address, new patient visit or updated registration and informs patients of adequate information .
• Adheres to all Clinic polices on safety and security; and keep computer system passwords in strict confidentiality.
• Position Requirements :
• Possess a preference for dealing with people who are ill and need help.
• Possess the tact to deal effectively with patients, parents, physicians, nurse practitioners, audiologists and other employees in the practice.
• Possess knowledge and experience with modern office procedures and office equipment and medical terminology.
• Maintains strict confidentiality of patient information. Have excellent follow-up skills.
• Complies with all regulatory requirements including OSHA, maintenance of clinical skills and certifications, etc.
• Possess the sense of discipline to work in accordance with accepted clinical standards.
• High school education or G.E.D. equivalent.
• Completion of a medical assisting course preferred; however specific experience may be substituted. Three (2) years prior experience in a medical practice is preferred but not required.

WORKING ENVIRONMENT :

Lifting Requirements : Assisted 50+ lbs.

Frequency of lifting : 0-50% of the time

Average percent of time during regular shifts devoted to :

Standing, Walking, Squatting, Sitting, Bending, Reaching : 100%

Additional physical demands :

Vision : Adequate to perform essential functions of the job such as reading a computer terminal for long periods. Correctable 20 / 20.

Hearing : Adequate to perform essential functions of the job such as answering the telephone, listening through a stethoscope.

Speaking : Adequate to perform the essential functions of the job such as communicating via telephone and in person for the purpose of dealing with parents and providing patient information regarding treatment plans and regimens.

Dexterity : Adequate to perform essential functions of the job such as sorting papers, filing notes in patient charts, stapling, operating a computer keyboard, dressing changes, holding children for exams.

Mental : Adequate to perform essential functions of the job. Position may periodically encounter unfriendly or hostile individuals regarding various situations. Adequate to handle a fair amount of stress. Adequate to record accurate patient histories and assisting with exams while coordination other services.

QUALIFICATIONS

serve the needs of Clinic patients / clients / visitors in a manner that is efficient and productive.

language abilities desirable.

to handle a variety of tasks.

EMPLOYEE SIGNATURE : ______________________________

DATE : _________________________

EMPLOYER SIGNATURE : __________________________________

DATE : _____________________________