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Front desk • austin tx

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FRONT DESK AGENT

FRONT DESK AGENT

AT&T Hotel & Conference CenterAustin, TX, US
[job_card.full_time]
Come join our Front Office team as a full-time Front Desk Agent! We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em!. Responsibilities & Position Purpose...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk

Front Desk

TradeJobsWorkforce78725 Hornsby Bend, TX, US
[job_card.full_time]
MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk

Front Desk

Planet FitnessAustin, TX, US
[job_card.full_time]
We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90+ locations in 6 states in grea...[show_more][last_updated.last_updated_variable_days]
Front Desk Administrator

Front Desk Administrator

AEA Goodnight Ranch LLCAustin, TX, US
[job_card.full_time]
The Front Desk Administrator will be extremely knowledgeable about our company culture, philosophy, and be.AEA curriculum and STEAM program. He or she will be responsible, along with other.Administr...[show_more][last_updated.last_updated_variable_days]
Front Desk Coordinator

Front Desk Coordinator

Birds BarbershopAustin, TX, US
[job_card.full_time] +1
UPBEAT - Greets clients with a friendly and welcoming demeanor.SCHEDULING MASTERY - Manages appointment bookings, walk-ins + phone calls. ORGANIZED - Keep the front desk + retail areas clean, organi...[show_more][last_updated.last_updated_variable_days]
Front Desk Supervisor

Front Desk Supervisor

NFC Amenity ManagementAustin, TX, United States
[job_card.full_time]
For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. WE ARE NFC Amenity Management, the natio...[show_more][last_updated.last_updated_variable_days]
Front Desk Agent

Front Desk Agent

Crescent Hotels & ResortsAustin, TX, United States
[job_card.full_time]
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our As...[show_more][last_updated.last_updated_30]
Front Desk

Front Desk

Jefferson Dental and OrthodonticsAustin, TX, US
[job_card.full_time]
We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry.Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients...[show_more][last_updated.last_updated_variable_days]
Front Desk Agent

Front Desk Agent

La Quinta Inn - LakelineAustin, TX, US
[job_card.full_time] +1
Sincere Hospitality is actively hiring for a Front Desk Agent.We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the commu...[show_more][last_updated.last_updated_30]
Front Desk Coordinator

Front Desk Coordinator

Pain Specialists of America LLCAustin, TX, US
[job_card.full_time]
Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support...[show_more][last_updated.last_updated_30]
Front Desk Associate

Front Desk Associate

Hampton Austin AirportAustin, TX, United States
[job_card.full_time]
Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in / out process, handling all inquiries, making or modifying reservations, recommendations for things...[show_more][last_updated.last_updated_variable_days]
Front Desk Agent

Front Desk Agent

Hotel Saint CeciliaAustin, TX, United States
[job_card.full_time]
Hotel Saint Cecilia is looking for a Front Desk Agent who will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, ch...[show_more][last_updated.last_updated_1_day]
  • [promoted]
Front Desk Representative

Front Desk Representative

Alphabe Insight IncAustin, Texas, USA
[job_card.full_time]
We are seeking a highly motivated and friendly Front Desk Representative to join our team.The ideal candidate will be the first point of contact for our guests providing exceptional customer servic...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk Staff

Front Desk Staff

Invited ClubsAustin, TX, US
[job_card.full_time]
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpo...[show_more][last_updated.last_updated_30]
Front Desk Representative

Front Desk Representative

Style NetboxAustin, TX, US
[job_card.full_time]
Monday to Friday – 8-hour shifts.At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re you...[show_more][last_updated.last_updated_30]
Front Desk Associate

Front Desk Associate

IssaAustin, TX, United States
[job_card.full_time] +1
The Front Desk Associate is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. Essential Duties & Responsibilities : .Ensures tha...[show_more][last_updated.last_updated_variable_days]
Front Desk Agent

Front Desk Agent

Island HospitalityAustin, TX, United States
[job_card.full_time]
Our team is looking to add an upbeat.To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fa...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk Agent

Front Desk Agent

Omni Houston HotelAustin, TX, US
[job_card.full_time]
Front Desk Agent, including a $500 Sign-On Bonus.Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the c...[show_more][last_updated.last_updated_variable_days]
Front Desk Concierge

Front Desk Concierge

ROOST RaineyAustin, TX, US
[job_card.full_time]
In the heart of downtown Austin, ROOST Rainey's luxury rooms bring the vibrant spirit of Rainey Street to life.With skyline views, curated interiors, and spaces to play, pause or just be.Experi...[show_more][last_updated.last_updated_variable_days]
FRONT DESK AGENT

FRONT DESK AGENT

AT&T Hotel & Conference CenterAustin, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Come join our Front Office team as a full-time Front Desk Agent! We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em!

Responsibilities & Position Purpose

Greets and registers guests, providing prompt and courteous service.  Checks guests out of the hotel.  Resolves guest challenges throughout their stay in our hotel.  Promotes hotel services, amenities and up sells products to the guests.  Answers hotel telephone and directs calls to appropriate extension or room.  Clearly communicates with guests regarding hotel information and emergencies.

ESSENTIAL FUNCTIONS

  • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.  Makes appropriate selection of rooms based on guest needs.  Codes electronic keys.  Non-verbally confirms the room number and rate.  Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
  • Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.  Assists guests with check out payments or charges.  Accepts and records vouchers, credit, traveler’s checks, and other forms of payment.
  • Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.
  • Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
  • Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
  • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion.
  • Answers calls originating from external and internal sources.  Directs caller to appropriate extension or room. Verifies last name of guest for all room calls.  Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request.  Communicates to callers in a clear and concise manner.  Inputs / writes messages using proper grammar and spelling.  Verifies names and telephone numbers.
  • Properly handles all incoming urgent matters or emergencies for the guests and hotel.  Works with hotel management and / or security in order to calmly direct appropriate action.  Appropriately documents all emergencies.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attempts to communicate with guest in guest's native language, if applicable.
  • Remains calm and alert, especially during emergency and / or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Summons Bell services team members to escort guests to / from their rooms as appropriate.
  • Operate various office machines.

    • OTHER DUTIES

    Assimilate into The FLIK culture through understanding, supporting and participating in all elements of Platinum Service. Demonstrate working knowledge of the service standards.

    Front Desk Agent

    Position Description

    Regular attendance in conformance with the standards, which may be established by Compass / Flik from time to time, is essential to the successful performance of this position.

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.

    • QUALIFICATION

    STANDARDS EDUCATION

    High School graduate or equivalent preferred

    2 or 4 year college degree preferred

    EXPERIENCE LICENSES OR CERTIFICATES

    1 - 2 years of prior guest service experience are preferred but not required.  Prior hospitality experience also preferred.

    OPERA operating system previous experience highly preferred

    The Benefits working at AT&T Hotel and Conference Center and FLIK / Compass :

  • Paid Vacation Days (after 90 days of employment)
  • Annual Merit Increases
  • 13 Paid Holidays (after 90 days of employment)
  • Ride the Bus for Free with UT Proximity Card
  • Free Daily Shift Meals- yum!
  • Lockers & Locker Rooms with Showers
  • Discounted Monthly UT Garage Parking at Rowling Hall Garage (for non-UT students)
  • Discount Gift Shop offerings
  • Referral Bonus $

    • We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M / F / D / V.

    AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.

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