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Front desk • boston ma
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Atlantic Health StrategiesNewton, MA, US- [job_card.full_time]
Front Desk Coordinator
Asteroid Health provides integrated, recovery-oriented behavioral health and substance use treatment services. We are committed to compassionate, evidence-based care and a welcoming, professional experience at every point of contact. Our team works collaboratively across clinical, admissions, and operations to support long-term wellness, stability, and sustained recovery.
The Front Desk Coordinator is the first point of contact for the clinic and plays a key role in daily operations. This position combines front desk responsibilities, insurance verifications (including verification of benefits / VOBs), admissions support, and direct administrative assistance to the Program Director. The ideal candidate is organized, reliable, comfortable on the phone, and able to manage multiple priorities in a fast-paced clinical environment.
Answer all incoming phone calls promptly, professionally, and with a calm, welcoming tone.
Greet patients, families, and visitors in person and ensure a positive first impression.
Schedule appointments, intakes, and follow-up calls as directed.
Maintain patient confidentiality and always comply with HIPAA
Complete insurance verification of benefits (VOBs) for all new admissions and scheduled patients (deductibles, copays, out-of-pocket max, authorization requirements).
Communicate insurance information clearly to the Program Director and admissions / clinical team.
Follow up with insurance companies as needed to clarify benefits or resolve discrepancies.
Assist the admissions team with intake-related tasks as assigned (collecting / organizing required documentation, coordinating scheduling and logistics).
Communicate professionally with clinical staff, leadership, insurance representatives, and external partners.
Provide administrative support to the Program Director (scheduling, coordination, basic reports / spreadsheets, tracking forms / signatures, supporting compliance logs).
Maintain cleanliness and organization of the front desk / lobby / shared areas; monitor supplies and coordinate reorders.
Assist with scanning, filing, and document management; support staff with operational tasks as needed.
Perform other duties as assigned to support clinic operations.
High school diploma or equivalent required.
Prior administrative or front desk experience in a medical, behavioral health, substance use disorder treatment, or comparable healthcare setting is preferred.
A minimum of two years of administrative or front desk experience in a non-clinical or general office environment is required.
Insurance verification experience preferred (or willingness to learn quickly).
Strong phone etiquette and clear, professional communication skills.
Organized, detail-oriented, dependable; able to multitask and prioritize in a busy clinical setting.
Comfortable using email, EHR / office systems, spreadsheets, scanners, and basic office technology.
Discretion and professionalism when handling confidential information.
Be part of a mission-driven organization supporting recovery-oriented care.
Supportive, collaborative team environment.
Opportunity to build operational, admissions, and insurance verification skills in a clinical setting.
Continuing education and professional development opportunities.
Competitive compensation : $17.50 / hour
Ability to work on-site in Newton, MA.
High school diploma or equivalent required.
Prior administrative or front desk experience in a medical, behavioral health, substance use disorder treatment, or comparable healthcare setting is preferred.
A minimum of two years of administrative or front desk experience in a non-clinical or general office environment is required.
Insurance verification experience preferred (or willingness to learn quickly).
Strong phone etiquette and clear, professional communication skills.
Organized, detail-oriented, dependable; able to multitask and prioritize in a busy clinical setting.
Comfortable using email, EHR / office systems, spreadsheets, scanners, and basic office technology.
PTO
Health and Dental Insurance
Employee Assistance Program
401K