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Front desk • chicago il

[last_updated.last_updated_variable_hours]
Manager Front Desk

Manager Front Desk

Marriott International IncChicago, IL, United States
[job_card.full_time]
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk Attendant

Front Desk Attendant

Fitness Formula ClubsChicago, IL, US
[job_card.part_time]
Position : Front Desk Attendant.Tuesday : 7 : 00 PM 11 : 10 PM (Closing).Wednesday : 7 : 00 PM 11 : 10 PM (Closing).Sunday : 4 : 45 PM 8 : 10 PM (Closing). Greet members by name and create a great first impressi...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk

Front Desk

Illinois StaffingChicago, IL, US
[job_card.full_time] +1
Destiny Dental is in search of an energetic, motivated, and organized Dental Receptionist with a positive attitude who is looking for growth and development in their field, and the opportunity to a...[show_more][last_updated.last_updated_variable_days]
Front Desk Receptionist

Front Desk Receptionist

United Surgical PartnersLincolnwood, IL, United States
[job_card.full_time]
Full Time Front Desk Receptionist.ASC environment committed to producing the highest quality work and experience for patients and their families. Our mission is to care for every patient and their f...[show_more][last_updated.last_updated_variable_days]
Front Desk Agent

Front Desk Agent

Hotel Zachary at Gallagher WayChicago, IL, United States
[job_card.full_time]
Hotel Zachary at Gallagher Way, located in the iconic Wrigleyville neighborhood of Chicago, is seeking passionate and dedicated individuals to join our team. As a luxurious boutique hotel, we offer ...[show_more][last_updated.last_updated_1_day]
Front Desk Agent

Front Desk Agent

United Dental PartnersChicago, IL, United States
[job_card.full_time]
MUST HAVE PREVIOUS DENTAL EXPERIENCE • •.We are looking for a qualified full-time Front Desk to act as the first point of contact for patients in our Dental office! The right applicant will have expe...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk (Damen)

Front Desk (Damen)

Dental DreamsChicago, IL, US
[job_card.full_time]
Chicago's Back of the Yards.This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. Studio Dental LLC is a dynamic, ...[show_more][last_updated.last_updated_variable_days]
Front Desk Clerk

Front Desk Clerk

MarriottChicago, IL, United States
[job_card.full_time]
Flexible Shift, Evening Shift, Weekends, Holidays.Rooms & Guest Services Operations.Marriott Marquis Chicago, 2121 S Prairie Ave, Chicago, Illinois, United States, 60616 VIEW ON MAP (https : / / www.Ma...[show_more][last_updated.last_updated_variable_days]
Front Desk Agent

Front Desk Agent

WABASH OPCO HOTELS LLCChicago, IL, United States
[job_card.full_time]
Career Advancement Opportunities.Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk Receptionist

Front Desk Receptionist

Setup WinksChicago, IL, US
[job_card.full_time]
Setup Winks specializes in capturing memorable moments with a keen eye for detail and a commitment to excellence.Our team offers a wide range of photography services, ensuring personalized and high...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk

Front Desk

ProSmileChicago, IL, US
[job_card.full_time] +1
Destiny Dental is an affiliate of ProSmile, one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Il...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Manager Front Desk

Manager Front Desk

Chicago StaffingChicago, IL, US
[job_card.full_time]
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard, and Guest Services / Front Des...[show_more][last_updated.last_updated_30]
  • [promoted]
Dental Front Desk

Dental Front Desk

High End HiringChicago, IL, US
[job_card.full_time]
Join our dynamic dental practice as a Dental Front Desk professional, where you'll be the friendly face that greets our patients and ensures their experience is exceptional from the moment they...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk Receptionist

Front Desk Receptionist

Lakeshore Sport & FitnessChicago, IL, US
[job_card.full_time]
Join our team if you love creating memorable experiences and being part of a vibrant community! At Lakeshore Sport & Fitness, we bring people together through sport, fitness, and fun across our two...[show_more][last_updated.last_updated_30]
  • [promoted]
  • [new]
Front Desk Associate

Front Desk Associate

Aligned Modern HealthChicago, IL, US
[job_card.full_time]
Front Desk Associates / Clinic Managers.Aligned Modern Health is changing the face of healthcare and building the leading national brand in holistic medicine. Our unique, multi-disciplinary model offe...[show_more][last_updated.last_updated_variable_hours]
Front Desk Agent

Front Desk Agent

The Hongkong and Shanghai Hotels, LimitedChicago, IL, United States
[job_card.full_time]
The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Mich...[show_more][last_updated.last_updated_30]
Front Desk Receptionist

Front Desk Receptionist

ChenMedChicago, IL, United States
[job_card.full_time]
We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk Receptionist

Front Desk Receptionist

Genesis Orthopedics & Sports MedicineOak Park, IL, US
[job_card.full_time]
We are looking for a dynamic and responsible individual to join our Genesis clinical team as a Front Desk Receptionist.This full-time, in-person position involves clerical duties and assisting our ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk Supervisor

Front Desk Supervisor

Davidson Hospitality GroupChicago, IL, US
[job_card.full_time]
Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service.Wit...[show_more][last_updated.last_updated_variable_days]
Manager Front Desk

Manager Front Desk

Marriott International IncChicago, IL, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    • CORE WORK ACTIVITIES

    Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

    • Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Managing Projects and Policies

  • Implements the customer recognition / service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    • Supporting Human Resource Activities

  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

    • Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Runs Front Desk shifts whenever necessary.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

    • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    About Us

    We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

    About the Team

    At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

    In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.