Front desk [h1.location_city]

Job Description

Job Description

PLEASE NOTE THIS IS FOR A PART-TIME POSITION - (Tuesdays and Thursdays 8am-4pm) - Please do not call the office in regards to this posting.

We are seeking a friendly, organized, and service-oriented team member to support both the clinical and administrative functions of our FYZICAL Indialantic physical therapy clinic in a part-time capacity (Tuesdays and Thursdays 8am-4pm). This role serves as a key point of contact for patients and plays an essential part in delivering an exceptional patient experience while helping the clinical team operate efficiently.

The ideal candidate embraces FYZICAL’s mission and values, maintains the highest standards of professionalism, and demonstrates a strong willingness to learn and grow. This individual will have dedicated training time on clinic policies and procedures as well as our IT systems and EMR software to ensure that you are confident in performing the responsibilities of the job.

This position is ideal for someone who enjoys working with people two days a week, thrives in a fast-paced healthcare environment, and takes pride in contributing to both patient care and smooth clinic operations. Responsibilities

Patient Experience & Front Desk Support

Greet and check in patients using the EMR system and notify therapists of arrivals

Answer phones, respond to inquiries, and direct calls to appropriate staff

Act as a liaison for current and prospective patients, answering questions and providing information

Distribute patient materials, including welcome folders

Assist patients in completing required paperwork and online surveys and scan and upload the documentation into the EMR

Schedule, reschedule, and cancel appointments in the EMR, documenting cancellations and reasons, and coordinating with therapists

Financial & Administrative Duties

Collect all payments, including co-pays, co-insurance, and retail purchases, using the POS system

Ensure accurate and timely handling of patient financial responsibilities

Track data in MS Excel

Clinical Support (Non-Patient Care)

Assist the Physical Therapists and Physical Therapist Assistants with non-patient care tasks including patient surveys, as delegated

Help ensure patients are treated promptly according to their scheduled appointment times

Prepare and clean treatment areas, as needed, under therapist supervision

Assist with clinic laundry and general clinic organization

Team & Professional Responsibilities

Support clinic owners and the clinical team with miscellaneous operational needs

Adhere to all company policies, procedures, values, and professional standards

Maintain a positive, professional demeanor that reflects FYZICAL’s culture

Demonstrate reliability, initiative, and a commitment to continuous learning

Required Skills

• Prior customer service experience (retail, food service or medical)
• High school diploma or GED
• Authorization to work in the U.S.