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Tax Collector 2

Hybrid

3 months contract

Location: Phoenix, AZ

Pay:$20/hr-W2

Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day

orientation in person.

Must have the ability to work a flexible schedule as dictated by business needs within

our operating hours 7:45am to 5:15pm, Monday through Friday.

Training is an intensive 3 to 6 weeks from 8:30am to 5pm. TRAINING IS ONSITE!

Attendance is critical as learning and applying knowledge is continuous for this role.

Hybrid role

Position Description:

The Collector is responsible for the tax collection of assigned cases for the State of Arizona and

participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax

liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance. . To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

Reviewing taxpayer accounts Verifying, gathering and simultaneously updating key information

Educating taxpayers of online resources and current tax policies

Documenting actions taken into multiple systems

Participating in all team engagement activities

Meeting performance expectations

Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned

Schedules field visits to taxpayer s residencies, places of employment, and/or business locations

Educate taxpayers and promote voluntary compliance by reviewing financial statements,

providing supporting documentation, and offering assistance on how to obtain and maintain tax

compliance

Negotiate payment arrangements

Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities

by determining lien property, reviewing and analyzing the value of assets/inventory, securing the

property, preparing and conducting assets for public auction, and physically moving assets to set

up a sale

Skills Required:

Strong ability to multitask

Basic use of Microsoft Word, Excel and Google Workspace

Basic math skills are required - addition, subtraction, multiplication and division.

Communicate well both in writing and verbally

Great interpersonal skills

Retain knowledge easily

Creative in problem solving

Goal oriented

Organized

Skills Preferred:

Spanish-speaking

Experience Required:

Previous two positions should each be at least one consecutive year in a fast paced call

center.

National call centers in industries such as finance/banking, insurance,

telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities

Education Required:

High school diploma or equivalent

Education Preferred:

Associates Degree or higher

Additional Information:

This position has the possibility of future permanent employment for agents that are able to

successfully perform the duties of the position, demonstrate dependability and culture

alignment.

Operating hours are 8AM-6:30PM. Their schedule will be between these hours.

Candidates must be up to date with their AZ state taxes.