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Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney's Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

PIV Support Clerk

Employment Type: Full-Time | On-Site (No Telework) | Baltimore Field Office

Position Overview

Crossroads Talent Solutions is seeking dependable, detail-oriented PIV Support Clerks to provide on-site credentialing and security administrative support to USCIS Office of Security & Integrity (OSI) locations nationwide.

This position is responsible for assisting with Personal Identity Verification (PIV) card issuance, fingerprinting services, access control support, and general security administrative functions.

This role directly supports USCIS security operations and identity management programs under Homeland Security Presidential Directive 12 (HSPD-12).

Key Responsibilities

PIV Card Issuance & Credentialing Support

• Issue, enroll, sponsor, revoke, recover, and destroy DHS PIV cards
• Provide fingerprinting services for authorized DHS personnel
• Process visitor badges and maintain visitor logs
• Schedule appointments using DHS credentialing systems
• Track card production, issuance, revocation, and destruction
• Maintain and update access control systems and security databases
• Perform daily DCF (DHS Credentialing Facility) opening and closing procedures
• Monitor and track HSPD-12 inventory and supplies
• Provide professional customer service in person, by phone, and via email

Security Administrative Support

• Monitor and manage security-related email inboxes
• Assist Regional Security Chiefs and Field Security Managers
• Perform data entry and document scanning
• Prepare reports, spreadsheets, and administrative documents
• Maintain security trackers and databases
• Support audits and annual inventory reviews
• Assist with OSI program improvement initiatives

Minimum Qualifications

• U.S. Citizenship (Required)
• Ability to obtain and maintain a favorable DHS background investigation (Public Trust level)
• Minimum 3 of the last 5 years residing in the United States (unless exempt under DHS guidelines)
• High school diploma or equivalent
• Strong administrative and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Professional communication and customer service skills
• Ability to handle sensitive and Personally Identifiable Information (PII) in accordance with federal security policies
• Reliable attendance and punctuality

Work Schedule

• Full-time, on-site
• Telework is not authorized
• Local travel is not reimbursable

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled