Graphics designer [h1.location_city]

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Training Designer will design training for a targeted audience on various subjects based on contract, client or executive requests in alignment with MTM Training branding guidelines. The Training Designer will use knowledge about people, process and systems to monitor, maintain and support all branches of the company through the evaluation and development of training.

What you’ll do :

Design, plan, create and deliver engaging, cost-effective training materials that address organizational needs by following the MTM processes which may include :

Presentations & Training videos

Computer-based training courses

Training materials : i.e. project plan, schedules, checklists, job aids, workbooks, facilitator guides, assessments and surveys

Receive information from multiple sources and create initial and ongoing performance-based training materials

Schedule and conduct efficient meetings with internal and external stakeholders as needed

Gather feedback and data from reports, contracts, RFP documents, surveys, subject matter experts at multiple levels of the organization and other sources to interpret information and improve transfer of learning

Conduct needs analysis for training requests using the Kirkpatrick model

Maintain and perform regular audits for accuracy, completion tracking and content updates

Foster a collaborative learning environment by attending and conducting train the trainer sessions for employees in person or via webinar when applicable

Evaluate training team members and provide constructive feedback

Train, evaluate and enforce location specific quality guidelines and processes

Represent the People & Culture department by embodying the defined culture and MTM Brand Ambassador behaviors

What you’ll need :

High School Diploma or G.E.D

1+ years of experience designing, organizing, writing and editing technical documentation, preferably training-related documents

1+ years of Customer Service experience AND experience in one or more of the following required : sales, call center, transportation, technology, medical or social work

Advance level of proficiency with computers and the Microsoft Office Suite, specifically PowerPoint, Word, Excel & Outlook

Ability to problem solve and proactively take charge of difficult situations to find reasonable solutions

Displays high level project management and ability to hold others accountable for deliverables

Displays professional demeanor and ability to speak to any size audience

Ability to explain complex subjects in a clear and engaging way as well as emphasize the importance of content

Ability to use sound judgment around issues that may have adverse effects on the business

Must be results driven

Ability to build relationships and communicate effectively with internal and external stakeholders at all levels

Strong focus on customers, accountability, teamwork, collaboration and decisiveness

Excellent customer orientation & interpersonal skills

Ability to handle a high level of sensitive and confidential matters tactfully and professionally

Thrives in stressful situations within a fast-paced environment

Ability to work independently and collaboratively with others to achieve defined goals, handle inquiries, and resolve issues within a timely and constructive manner

Strong critical thinking, problem solving, analytical skills and attention to detail

Ability to take calls and handle escalated issues while creating training programs

Ability to troubleshoot and handle all technical aspects of training delivery

Ability to deliver impactful training to any learner at any level of the organizational hierarchy

Understanding of adult learning concepts

Bachelor’s Degree, preferred

2+ years of experience delivering training or presentations, preferred

Experience using LMS software, Adobe Captivate or Presenter, strongly preferred

What’s in it for you :

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity / Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Salary Min : $55,920.00

Salary Max : $74,560.00

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