Guest relations manager Jobs in Las Vegas, NV

Director, Employee Relations, Health & Safety

Location: Las Vegas, NV, US

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

Overview

IGT is seeking a Director, Employee Relations & Compliance to define and lead the enterprise-wide strategy, governance, and execution of employee relations, labor relations, and compliance programs globally. This role is accountable for shaping the organization's approach to workplace risk, policy governance, and employee relations, ensuring alignment with business strategy, regulatory requirements, and organizational values. As a leader within the People & Culture function, the Director partners with HR leadership, Legal, and business executives to proactively manage risk, guide complex organizational decisions, and establish a consistent, scalable framework for employee relations and compliance across all regions. This role leads a global, multi-disciplinary team across the Americas, EMEA, and APAC, and is accountable for the effectiveness, consistency, and maturity of ER and compliance practices enterprise-wide.

Responsibilities

• Enterprise Strategy & Functional Leadership: Define and lead the global strategy for employee relations, labor relations, and compliance, aligning priorities with business objectives and risk posture. Establish the vision, operating model, and long-term roadmap for ER and compliance programs across the enterprise. Lead a globally distributed team, including regional and functional leaders, to deliver consistent and scalable outcomes. Drive organizational capability in employee relations and compliance, elevating practices across the HR function and leadership population.
• Executive Advisory & Decision Support: Serve as a trusted advisor to senior HR leadership and business executives on complex, high-risk employee and labor relations matters. Provide guidance on organizational decisions with significant employee, legal, or reputational impact. Partner with Legal on litigation strategy, regulatory matters, and enterprise risk exposure. Influence decision-making at the executive level to balance risk, compliance, and business outcomes.
• Governance, Policy & Compliance Leadership: Own and govern the global policy framework, establishing standards, decision rights, and governance structures for policy development and enforcement. Ensure organizational compliance with employment laws and regulations across all jurisdictions. Lead governance forums or councils to drive alignment, accountability, and consistency in policy interpretation and application. Oversee the integration of policy and compliance requirements into business operations and HR practices.
• Enterprise Risk Management: Lead the identification, assessment, and mitigation of employee relations and compliance risks across the organization. Establish frameworks to proactively identify trends and systemic issues, driving enterprise-level interventions. Provide regular insights and reporting to senior leadership on risk exposure, trends, and mitigation effectiveness. Anticipate and prepare the organization for emerging regulatory and workforce risks.
• Global Operations & Enablement: Ensure scalable and effective execution of ER case management, investigations, and labor relations practices across regions. Oversee enabling tools and platforms (e.g., ServiceNow), ensuring alignment with enterprise needs, data integrity, and actionable insights. Drive standardization, automation, and continuous improvement to enhance efficiency and consistency globally.
• Leadership & Organizational Impact: Lead, develop, and mentor a global team of employee relations, policy, compliance, and labor relations professionals, including regional leads and subject matter experts. Establish a high-performing organization with clear accountability, capability development, and succession planning. Foster strong collaboration across HR, Legal, and business functions to enable aligned and effective outcomes. Champion a culture of integrity, fairness, and accountability in employee relations practices.

Qualifications

12+ years of progressive experience in employee relations, labor relations, HR compliance, or employment law. Proven experience defining and leading enterprise-wide ER and compliance strategies in a global organization. Deep expertise in employment and labor law across multiple jurisdictions. Demonstrated ability to influence senior executives and guide high-impact organizational decisions. Experience leading global, multi-layered teams and building organizational capability. Strong business acumen and ability to align ER and compliance strategy with organizational priorities. Experience establishing governance frameworks, operating models, and scalable processes. Excellent communication, leadership, and stakeholder management skills.

Key Competencies

Enterprise leadership and strategic thinking. Executive influence and decision-making. Risk management and mitigation at scale. Policy governance and regulatory expertise. Organizational leadership and capability building. Data-driven insight and problem-solving. Judgment in highly sensitive and complex situations.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $168,000 $209,900 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.