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Guest services Jobs in New York, NY

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Guest services • new york ny

Last updated: 22 hours ago

Guest Services Manager

MCR HotelsNew York, NY, United States
Full-time

The Sheraton Times Square The Guest Services Manager will be responsible for the management of all Front Desk functions and team members, while additionally leading guest experience initiatives and... Show more

Guest Services Supervisor- Radio City

MSG Entertainment HoldingsNew York, NY, United States
Full-time

This site can't be reached unexpectedly closed the connection.Checking the proxy and the firewall.ERR_CONNECTION_CLOSED Check your Internet connection Check any cables and reboot any routers, modem... Show more

Overnight Guest Services Front Desk Agent - Third Shift

Holiday Inn Express JCJersey City, NJ, US
$16.00–$20.00 hourly
Full-time

Guest Services  Agent - Overnight (11am-7pm).The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.As a Front Desk Agent, you’ll not only be the person th... Show more

Guest Services Manager

The Observatory Sun Valley, A Viceroy ResortNew York, NY, United States
Full-time

Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026! Located in the heart of Manhattan's NoMad neighborhood, this highly anticipated l... Show more

Guest Services Team Member - Winter Village at Bryant Park

The Sports Facilities CompaniesNew York, NY, USA
$17.00–$17.50 hourly
Part-time
Quick Apply

GUEST SERVICES TEAM MEMBER - Winter Village at Bryant Park BPWV SFM, LLCLOCATION: NEW YORK CITY, NYDEPARTMENT: OPERATIONSREPORTS TO: GENERAL MANAGERSTATUS: SEASONAL PART-TIME (NON-EXEMPT)ABOUT THE ... Show more

Guest Relations Associate

Gabriel KreutherNew York, New York, United States
Full-time

Gabriel Kreuther - a Relais & Chateaux property with two Michelin stars and three New York Times stars - is seeking a passionate, experienced, and dedicated hospitality professional to join our tea... Show more

Guest Relations - ReSet

Publicis Re:Sources GlobalNew York
$21.00 hourly
Full-time

Publicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group.We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe ... Show more

Guest Experience Specialist

Alegria Travel ServicesNew York, NY, United States
Remote
Full-time
Quick Apply

We are looking for a friendly and service-oriented Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests.The primary focus of this role ... Show more

Guest Services Mgr

The Westin Las Vegas Hotel & SpaNew York, NY, United States
Full-time

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North Americ... Show more

Guest Services Manager

Viceroy DCNew York, NY, United States
Full-time

Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026! Located in the heart of Manhattan's NoMad neighborhood, this highly anticipated l... Show more

Shift Lead, Guest Services - Hotel Operations

Seminole GamingNew York, NY, United States
$23.00–$33.00 hourly
Full-time

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy.Our hotel is more than a destination, it is a stage where mu... Show more

Director of Conferences & Guest Services | Corporate Firm | NYC

One Haus RecruitingNew York, NY, United States
Full-time

Director Of Conference & Reception Services.Our client is seeking an experienced Director of Conference & Reception Services to oversee the engagement and experience of all clients, guests, vendors... Show more

 • New!

Guest Services Manager PM

Royal Lahaina ResortNew York, NY, United States
Full-time

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North Americ... Show more

Events & Guest Services Supervisor

Princess CruisesNew York, NY, United States
Full-time

Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard... Show more

Guest Services Front Desk Agent Fully Flexible

K P HOSPITALITY LLCMaspeth, NY, US
$17.00–$22.00 hourly
Full-time

POSITION REQUIRES FLEXIBILITY TO WORK DAY, NIGHT, AND OVERNIGHT SHIFTS AS THIS IS A 24-7 OPERATION***.The moment a guest steps into one of our hotels, they walk into a genuinely memorable experienc... Show more

Guest Services Manager

Live Nation EntertainmentBrooklyn, NY, United States
$24.00–$28.00 hourly
Full-time

Truliant Amphitheater is seeking a Guest Services Manager.The Guest Services Manager is responsible for the overall management of all ushers, ticket takers, and greeters at the venue.Interviews, se... Show more

Guest Experience Manager

OGX ProductionsNew York, NY, United States
$63,000.00–$67,000.00 yearly
Full-time

Original X Productions are the operators of premier worldwide location-based entertainment experiences including The FRIENDS Experience and Hershey Super Sweet Adventure.Our team are guest experien... Show more

Shift Lead, Guest Services - Hotel Operations

Hard Rock International (USA), Inc.New York, NY, United States
$23.00–$33.00 hourly
Full-time

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy.Our hotel is more than a destination, it is a stage where mu... Show more

Guest Service

TradeJobsWorkforce10151 New York, NY, US
Full-time

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration.Handle guest issues, complaints, and reques... Show more

 • Promoted

Guest Representative

LodgeworksBrooklyn, NY, US
$19.00–$20.00 hourly
Full-time
Quick Apply

Pay rate range: $19-$20 per hour based on experience.Hampton Inn Brooklyn/Downtown, a modern two-tower hotel at the foot of the Manhattan Bridge, greets guests with 262 guest rooms, the first-floor... Show more

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Guest Services Manager

Guest Services Manager

MCR HotelsNew York, NY, United States
7 days ago
Job type
  • Full-time
Job description

Guest Services Manager

The Sheraton Times Square The Guest Services Manager will be responsible for the management of all Front Desk functions and team members, while additionally leading guest experience initiatives and overseeing elevated service delivery during high-impact operational periods. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members. Responsibilities include:

  • Encourage and build mutual trust, respect, and cooperation among team members
  • Develop specific goals and plans to prioritize, organize, and accomplish work
  • Handle complaints, settle disputes, and resolve grievances and conflicts
  • Participate in department meetings and continually communicate a clear and consistent message regarding Front Office and Guest Services goals to produce desired results
  • Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
  • Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
  • Promote same day selling procedures to maximize room revenue and occupancy
  • Understand the impact of Front Office operations and guest experience initiatives on the overall hotel success
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Encourage team members to provide excellent customer service within guidelines
  • Interact with guests to obtain feedback on product quality and service levels
  • Identify the developmental needs of team members and coach, mentor, or otherwise help others improve their knowledge or skills
  • Utilize interpersonal and communication skills to lead, influence, and encourage others
  • Advocate sound financial and business decision making
  • Demonstrate honesty and integrity, leading by example
  • Establish and maintain open, collaborative relationships with team members
  • Ensure recognition of team members is taking place across areas of responsibility
  • Lead guest service initiatives to enhance the overall guest experience, service delivery, and guest satisfaction
  • Serve as the primary point of escalation for complex guest concerns, service recovery situations, and operational challenges requiring immediate resolution
  • Partner with Housekeeping, Engineering, Security, and other hotel departments to proactively resolve guest-impacting operational issues
  • Maintain strong visibility in guest-facing areas during high-volume periods to ensure service standards and guest engagement are upheld
  • Support VIP arrivals, special accommodations, group movements, and other high-touch guest service operations
  • Lead guest recovery efforts and make service-related decisions to protect guest satisfaction and brand loyalty
  • Monitor guest feedback trends and identify opportunities for service improvement and operational enhancements
  • Assist in maintaining brand service standards, guest experience expectations, and operational consistency across shifts