Guest services serp_jobs.h1.location_city

Holman Motorcars, representing Rolls-Royce, Bentley, Aston Martin, Bugatti, Lamborghini, and Lotus is a leading player in the automotive retail industry, renowned for its commitment to delivering exceptional customer experiences. We are seeking a dynamic and customer-focused individual to join our team and elevate the level of experience we offer to our valued clients.

This position plays a pivotal role in shaping the first impression our customers have of our brand. The way you make people feel is what they will remember more than anything and your responsibilities will revolve around creating a warm, welcoming, and engaging environment for all visitors and team members.

Responsibilities :

• Maintain a cheerful and welcoming attitude with every guest, always deliver an ultra-luxury experience.
• Support the Holman culture through accountability, positivity, and teamwork.
• Answer phones for all incoming calls with a warm transfer - Phones must never be unattended or transferred to the automated attendant during business hours.
• Reception for walk-in customers – assist customer by obtaining a salesperson or proper department.
• Attend to guest with refreshments and snacks.
• Prepare FedEx labels, sort, schedule FedEx pickups and distribute incoming mail.
• Assist with staff events and catering.
• Maintain all the refrigerators with refreshments filled and fill snacks daily.
• Maintain a proper stock of refreshments and snacks not to exceed 30 days.
• Maintain inventory of supplies, order supplies through the proper channels only with management approval.
• Create PO’s for the Sales & F&I department.
• Assist with monthly sales reports to the DMV.
• Prepare buyers guides for in-stock vehicles and laminate guides w / window stickers
• Maintain and update Dealer Socket with sales and service clients.
• Maintain OEM’s AM Sales Force, Bentley Orbit, Rolls-Royce Sales Force, add customers, opportunities, and test drives. Make sure we are meeting our monthly requirements.
• Provide lateral support to all departments.

Qualifications :

#LI-GC1

INDRA