Guest services manager Jobs in Milwaukee, WI

Yona Solutions -

Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, and compassionate individuals who share our vision and work together to attain it. Our work environment encourages responsibility for personal growth and promotes pride in each employee. You will play an essential role in providing warm and friendly hospitality to all the residents, visitors, and coworkers.

The Environmental Services Manager plans, organizes, develops and directs the overall operation of the housekeeping and laundry department in a skilled nursing facility in accordance with current federal, state, and local standards, guidelines, and regulations governing the facility. You will be responsible for coordinating and supporting all activities of the department and work with all levels of facility staff to ensure the facility is clean, sanitary, safe, secure, and adequately supplied so the highest degree of quality resident care can be maintained at all time.

Benefits of Yona

• Comprehensive medical, dental, and vison insurance

• Employer paid life insurance

• 401(k) plan

• Competitive paid time off

• Employee assistance program

• Wages on demand

• Discount & wellness programs

• Career growth

Responsibilities:

• Interviews, hires and orients housekeeping, floor care, and laundry staff

• Trains workers in housekeeping, laundry, and floor care procedures and proper operation and maintenance of equipment

• Plans, organizes, directs, coordinates and supervises functions and activities of the departments

• Supervises and evaluates the quality of work completed by department employees

• Maintains an environment that is in sanitary, attractive and in orderly condition

• Forecasts and plans the purchase of cleaning supplies, chemicals and equipment

• Plans work and staffing schedules to ensure adequate services are rendered. Maintains proper staffing levels

• Maintains required records including but not limited to; inventory, compliance, income/expense, and personnel records

• Conducts regular management staff meetings and communicates with members of other departments to coordinate housekeeping activities

• Manages a cost-effective program to budget

• Maintains the department to be survey-ready at all times, assuring the department operates within federal, state, and local regulations

• Maintains excellent relations with residents, visitors, and all community departments

• Actively participates in facility meetings and committees

• Follows all Company policies and procedures

• Promotes the professional growth and development of the entire departmental team

• Conducts quality assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable

• Reports monthly initiatives, goals, and accomplishments

• Promotes and monitors resident satisfaction

• Performs the job assignments of a housekeeper, laundry worker or floor care technician as necessary

• Other job duties as assigned by the supervisor

Requirements:

• Four year college degree and equal related experience strongly desired; high school diploma/GED required

• Two years experience in housekeeping services in a healthcare environment and personnel supervision is desired

• Skilled in motivating and supervising staff members

• Excellent interpersonal skills, customer service and quality attitude

• Ability to work under pressure and meet established goals and objectives

• Public speaking skills

• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required

• Ability to interact positively with residents, client and other personnel and the public

• Ability to work all shifts as needed

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

• Must be able to work around cleaning chemicals

• Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods of time

This posting in no way states or implies that these are the only duties to be performed by the employee occupying this position. Candidates/employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

Yona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.