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Hair salon • rochester ny
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Benefits : Company parties
Flexible schedule
Paid time off
Front Desk Coordinator – Salon & Spa
We are seeking a professional, motivated, and personable Front Desk Coordinator to join our upscale salon and spa team. This is not just a front desk position — it is a key role in ensuring the smooth daily operation of our business and delivering an exceptional client experience.
The ideal candidate will demonstrate strong leadership, organization, and customer service skills, with the ability to manage multiple priorities in a refined, fast-paced, and client-focused environment.
Key Responsibilities
Warmly greet and assist every guest, providing an exceptional and welcoming first impression
Manage the salon and spa appointment schedule with accuracy and efficiency
Communicate clearly and professionally with clients regarding services, scheduling, and follow-ups
Handle payments, process transactions, and maintain accurate financial records
Maintain the cleanliness, organization, and visual appeal of the reception and retail areas
Support management and service providers with administrative and operational needs
Assist clients with product recommendations and service information
Participate in marketing initiatives, special events, and client appreciation efforts
Uphold the salon and spa’s professional standards at all times
Qualifications
Minimum of 1–2 years of experience as a receptionist, front desk coordinator, or client service representative (salon, spa, or hospitality experience preferred)
Excellent communication and interpersonal skills with a strong customer service focus
Proficiency in salon / spa scheduling software and general computer applications
Working knowledge of Microsoft Word and Microsoft Excel
Familiarity with editing and updating website content is strongly preferred
Highly organized, detail-oriented, and comfortable multitasking in a busy environment
Professional appearance, positive attitude, and team-oriented mindset
Ability to work a flexible schedule, including evenings and weekends
We Offer
Flexible scheduling options
Paid Time Off (PTO)
Ongoing professional training and development
Opportunities for career growth and advancement within the salon and spa
This is an excellent opportunity for someone who takes pride in creating a welcoming, organized, and professional atmosphere — and who is looking to build a long-term career within the beauty and wellness industry.