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Manager, Procure to Pay

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

This job will be a member of the Procurement Team within the Finance Division. The Manager, Procure to Pay will lead the Buyer Operations team responsible for Coupa order management, driving operational excellence through process oversight, issue resolution, and continuous improvement initiatives across downstream procurement activities.

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Leads the Buyer Operations team, overseeing day-to-day Coupa order management activities and ensuring timely and accurate processing of purchase orders across all categories.
• Drives operational excellence by identifying and implementing process enhancements that improve efficiency, compliance, and user experience within downstream procurement operations.
• Partners cross-functionally with Procurement Excellence, Accounting Automation, and Category Management teams to align on Coupa optimization initiatives, policy rollouts, and system enhancements.
• Establishes and scales a Procurement Operations support model to include PO creation, catalog management, and tail spend oversightlaying the foundation for a structured, service-oriented function that supports American Airlines' Source-to-Pay (S2P) transformation.
• Develops and maintains governance routines, including performance metrics, service level agreements (SLAs), and stakeholder feedback loops to ensure accountability and continuous improvement.
• Supports change management and training efforts related to Coupa releases, catalog updates, and procurement policy changes, ensuring adoption and compliance across the enterprise.
• Leads and develops team members within the Buyer Operations function, fostering a culture of ownership, innovation, and professional growth.
• Ensures adherence to department policies, corporate ethics, and compliance standards, including Resource Approval Policy (RAP) and procurement controls.

Minimum Qualifications Education & Prior Job Experience :

Preferred Qualifications Education & Prior Job Experience :

Skills, Licenses, and Certifications :

Feel free to take advantage of all that American Airlines has to offer :

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.