Health coordinator [h1.location_city]
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Health coordinator • lowell ma
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We are an equal opportunity employer, and we are committed to building...[show_more][last_updated.last_updated_30]
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
F; We are an equal opportunity employer, and we are committed to build...[show_more][last_updated.last_updated_30]
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[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]A minimum of 3 years' experience working with technicians and customers in a high performing services business, preferably in the HVAC / Refrigeration market. Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skills. Must be a proactive leader with a proven track record of dispatching and directing the efforts of field technicians in response to customer needs. Possesses a high level of initiative coupled with the intuition to make sound decisions quickly. Experience working in a technical environment (HVAC / industrial refrigeration) is strongly preferred. Eligible for healthcare benefits on Day 1 of employment : Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA) Health Savings Account (HSA) Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life Accident Hospital Indemnity Company-paid Short and Long-term Disability Insurance Pet Insurance Employer matched 401(k) saving plan (with Roth option) Weekly paycheck Generous paid holiday schedule (11 days per year) Paid time off (vacation + sick time) Learning & Development programs Employee Referral Bonus Program Tuition Reimbursement
Service Coordinator
Department : ARC Mechanical
Employment Type : Full Time
Location : Wilmington, MA
Compensation : $25.00 - $30.00 / hour
Description
ARC Mechanical is adding a Service Coordinator to our team. The HVAC / Refrigeration Service Coordinator is responsible for supporting our field staff of over 100 technicians.
Key Responsibilities
- Assist in coordinating of parts and equipment to field staff.
- Receive service requests via phone and e-mail.
- Schedule and dispatch Service Operations Technicians to appropriate service appointments.
- Accurately record service requests in our dispatch system and assess urgency.
- Assign work orders to the appropriate service technician.
- Continuously communicate with the customer through the work order life cycle.
- Follow up on service requests that need additional work.
- Keep service notes and schedule up to date.
- Schedule Preventive Maintenance tasks.
- Assure customer procedures are followed.
- Functions as the primary interface between the customer, and internal expertise surrounding all service activities.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
- Champion service module of ERP and maximize efficiencies through interrogation and analysis of key data.
- Manage work order life cycle from start of service event until completion, approve completed work to be billed.
- Standard hours will be 7 : 00am-4 : 00pm.
Skills, Knowledge and Expertise
Benefits
Medical, dental, vision, and prescription drug coverage
EOE - Disability / Veterans