[filters_job_card.part_time] Healthcare [h1.location_city]

The Customer Service Representative provides high-quality customer support to consumers, healthcare professionals (HCPs), and internal client personnel. This role is responsible for accurately documenting all customer interactions in compliance with and client-specific guidelines, identifying and reporting adverse events (AEs) and product complaints (PCs), and fulfilling medical information requests through multiple communication channels. The position requires strong attention to detail, regulatory awareness, excellent communication skills, and the ability to manage multiple tasks in a regulated environment.

Essential Duties and Responsibilities

Customer Service & Communication

• Deliver professional, accurate, and timely customer service to consumers, healthcare professionals (HCPs), and client personnel via phone, email, fax, and mail.
• Respond to inquiries regarding client products, services, and medical information while maintaining compliance with approved responses and protocols.
• Demonstrate empathy, professionalism, and discretion in all customer interactions.

Documentation & Compliance

Medical Information Fulfillment

Systems & Administrative Support

Knowledge & Continuous Learning

Education and Experience