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Title: Program Manager - Sales CRM (Healthcare) Location: Long Beach, CA Pay rate: $ - $/hr
Job Description:
We are seeking an experienced Program Manager – Sales CRM with a strong Healthcare domain background to lead large, multi-track CRM programs supporting Sales, Broker, and Provider operations.
This role requires end-to-end ownership of CRM initiatives leveraging Microsoft Dynamics CRM, from strategy and roadmap definition through execution, governance, and value realization — while ensuring regulatory compliance, stakeholder alignment, and delivery excellence.
The ideal candidate will have hands-on experience managing Microsoft Dynamics Sales CRM platforms, driving transformation programs in payer or provider environments, and coordinating cross-functional teams across business, technology, and vendor ecosystems.
Key Responsibilities
Own and manage end-to-end Sales CRM programs on Microsoft Dynamics , spanning multiple workstreams, releases, and geographies.
Define program scope, objectives, success metrics, and delivery roadmaps aligned to business outcomes.
Drive integrated planning across Dynamics configuration, customization, integrations, data migration, reporting, and user adoption.
Ensure delivery commitments across schedule, budget, quality, and scope.
Serve as the primary point of contact for client leadership, sales operations, IT, compliance, and external vendors.
Establish and run program governance, including steering committees, executive reviews, RAID management, and status reporting.
Translate business needs from Sales, Broker, Marketing, and Provider teams into actionable CRM program deliverables.
Proactively manage risks, dependencies, and escalations with clearly defined mitigation strategies.
Ensure CRM solutions align with healthcare regulatory requirements, including HIPAA, PHI handling, and data privacy standards.
Collaborate with compliance, security, and legal teams to embed controls into Dynamics workflows and integrations.
Support audit readiness and maintain documentation for healthcare-specific controls and reporting.
Oversee integrations between Dynamics and upstream/downstream systems such as enrollment, claims, billing, provider data, analytics, and marketing platforms.
Guide teams on best practices for Dynamics architecture, release management, and environment strategy.
Partner with architects and product owners to ensure scalable, secure, and future-ready CRM solutions.
Manage program budgets, forecasts, and resource plans, including onshore/offshore delivery models.
Track benefits realization, ROI, and value delivery tied to sales productivity, pipeline visibility, and operational efficiency.
Support SOW execution, change requests, and commercial governance as required.
Required Qualifications
+ years of experience in Program Management or Large-Scale Project Management.
+ years of hands-on experience managing Microsoft Dynamics Sales CRM programs.
Strong experience in the Healthcare domain (Payer, Provider, or Health Services).
Clear understanding of sales and broker operations within healthcare environments.