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Contracting Specialist II

American Group Insurance Brokerage Service

Heath, TX

About American Group Insurance Brokerage Service

American Group, an Integrity company, was established in 1985 to offer independent agents the best life, annuity, health and Medicare insurance products. Headquartered in Dallas, Texas, American Group is known for excellent service and easily attainable sales incentive promotions. This combination has allowed American Group to become one of the top insurance brokerages in the United States.

Job Summary

A Contracting Specialist provides support to key business partners. They must independently manage contracts by creatively resolving issues to ensure a desired outcome. A candidate must be able to troubleshoot problems causing cycle time delays. Responsibilities also include timely communications, assistance in gathering outstanding requirements and overall superior customer service. Contracting Specialists are expected to utilize strong communication skills (verbal and written) to ensure contracts move through the new business process in a timely manner. Contracting Specialists must work well in a team environment. This role has a direct correlation to the success of the business.

Primary Responsibilities :

• Manage the necessary components for the contracting process, identifying contracts that need special handling. Manage daily workload with emphasis on time management and quality standards.
• Proactively follow up and provide communication to support agent satisfaction; ensure contracts from submission to placement in a timely / efficient manner with superior service.
• Ensure delivery requirements and payments for issued contracts are received in a timely manner.
• Receive and resolve complex and / or sensitive customer service inquiries, complaints and problems with quality, accuracy, and in a timely manner. Proactively resolve any issues and inquiries.
• Provide continuous scheduled telephone coverage as business needs dictate.
• May be responsible for employee training and mentoring
• Responsible for front desk receptionist duties - answer incoming calls, etc.

Primary Skills & Requirements :

Benefits Available

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose : to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit .

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.