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Repossession Specialist
Full Time (40 Hours)
Monday - Friday (8am - 5pm) & Rotating Saturdays

Credit Resolutions - Headquarters
630 Trade Center Drive
Las Vegas, NV 89119

PURPOSE:
The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions – For Life," while "Placing People over Profit" and providing outstanding service to both external and internal members.

• To deliver service in alignment with our Service Commitments:
  • I will earn respect and build trust by acting with integrity in every situation.
  • I will understand my role in supporting the team to achieve our purpose.
  • I will focus on people over products and build lasting relationships.
  • I will take ownership and accept responsibility.
  • I will treat my coworkers with the same high standards as I treat my member.
  • I will continuously look for ways to improve myself, my credit union, and my community.
  • I will accept there is no "they." We are one working toward the same mission.
  • I will commit to the core values.
• Meet all established service goals.

Summary:
A Repossession Specialist, the main objective is to manage and coordinate the repossession and remarketing of collateral to minimize losses and maximize recovery for the Credit Union. This position supports the Credit Resolutions Department and Manager by overseeing all aspects of repossession activity, ensuring compliance with legal and regulatory requirements, and maintaining accurate records and documentation. The role also involves evaluating market conditions, identifying process improvements, and recommending changes to write down procedures when appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain availability for member communication consistent with department expectations and adhere to Credit Resolutions phone etiquette and monitoring standards.
• Maintain compliance with all applicable state and federal laws (e.g., Bankruptcy, FDCPA, SCRA) and Credit Union policies governing repossessions, collections, and member communication.
• Negotiate and coordinate payment arrangements, loan modifications, workout agreements, reinstatements, and redemptions including preparation of supporting documentation and recommendations for approval.
• Document all collection actions taken, including communication with members, arrangements, and correspondence.
• Maintain database integrity and accuracy of records within the collection software.
• Utilize skip-tracing tools and databases to locate members or collateral when contact information is unavailable.
• Assign loans for repossession and coordinate directly with repossession agents and remarketing vendors.
• Direct and monitor recovery agents to ensure timely, lawful repossession of collateral and accurate status reporting.
• Track and monitor all repossession activity to ensure timely completion and compliance with established procedures.
• Ensure members receive required legal notices, remedies, and options related to collateral recovery.
• Coordinate with legal counsel to ensure repossessions and related legal actions comply with federal, state, and local regulations.
• Oversee all documentation, including liens, titles, property releases, and insurance claim processing.
• Partner with and manage third-party agencies for repossession, transportation, and remarketing activities.
• Evaluate collateral and provide recommendations to management to maximize remarketing proceeds.
• Review bankruptcy accounts secured by collateral to ensure appropriate and timely action in compliance with bankruptcy law.
• Verify that all service providers maintain proper licensing, bonding, and insurance.
• Maintain accurate and complete electronic and physical records of all repossession-related activities.
• Report repossession activity and recovery trends to the Credit Resolutions Manager regularly.
• Cross-train in other collections and legal specialty areas as needed.
• Maintain and update departmental procedures and internal tracking systems.
• Ensure security and confidentiality of all member information in accordance with policy and regulatory requirements.
• Monitor assigned account queues, analyze trends, and communicate concerns or anomalies to the Credit Resolutions Assistant Manager, Credit Resolutions Manager or VP of Loan Operations.
• Generate periodic reports as needed for management review.
• Perform other related duties as assigned by management.

Education and/or experience:
High school diploma required; additional business or financial training preferred.

Minimum of three to four years' collections experience within a full-service financial institution preferred. At least one year of direct experience in repossession and skip tracing is preferred. Working knowledge of automobile and real estate lending is strongly preferred.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE