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GIK Program Manager

Salary Range: $60,000.00 - $65,000.00 Salary/year

Position Type: Full Time

Location: Hybrid, based in our Old Town Alexandria, VA office (minimum of two days per week with Tuesday as an anchor day)

Note: While hybrid is strongly preferred, we are open to considering fully remote candidates residing in CO, DE, DC, FL, GA, IL, IN, KY, MD, MN, NE, NV, NC, OH, OR, PA, TN, TX, VA, WA, WV.

Overview

Good360 is closing the need gap to open opportunity for all. Join a fast-growing organization with a strong culture and powerful mission! As the global leader in product philanthropy and purposeful giving, Good360 partners with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Since 1983, Good360 has distributed more than $18 billion in needed goods, including more than $3 billion in goods in 2025 alone. Good360 has been named the #2 charity on the Forbes list of America's Top 100 Charities for 2023 and 2024 and has a 4-star Charity Navigator rating. The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).

Description

Donation Program Manager

Department: Operations

Reports To: Director of Managed Programs

Position Summary: The Donation Program Manager will work directly with their supervisor to impactfully match our donation contribution with a nonprofit organization partner. This position requires great communication and organizational skills. The Program Manager will have opportunities to work with the Corporate Development team, Nonprofit Strategy, and Member Services to ensure that all donations are moving efficiently and effectively.

Key Responsibilities Include, But Are Not Limited To The Following:

• Program and Account Management: Serve as the primary operational liaison between Good360 and key, high profile corporate donor partners, ensuring alignment with organizational goals and donor expectations. Develop, implement and execute strategic account initiatives to enhance donor engagement and satisfaction, in collaboration with Corporate Development in accordance with donor objectives. Identify opportunities for growth within existing accounts and collaborate on potential new partnerships such as pilot programs and trial partnerships. Manage multiple workflow pillars within each account and ensure efficient operations, maintaining high standards of quality and timeliness.
• Donor-Nonprofit Relationship Facilitation: Foster and manage relationships between corporate donors and nonprofit recipients, ensuring mutual accountability and successful collaboration. Coordinate timely communication and activities between corporate headquarters, site-level contacts, and nonprofit partners.
• Program Management: Oversee pilot programs, trial partnerships, and manage multiple workflow pillars within each account, including: Data: Monitor and analyze key metrics to assess program effectiveness and inform strategic decisions. Operations: Ensure efficient logistical processes for the distribution of donated goods, maintaining high standards of quality and timeliness. Special Projects: Lead the development and execution of innovative initiatives that align with donor objectives and Good360's mission.
• Communication and Reporting: Maintain regular communication with all stakeholders, providing updates on program status, challenges, and achievements. Prepare and present comprehensive reports to internal teams and corporate partners, highlighting key insights and recommendations. Monitor and analyze key metrics to assess program effectiveness and financial viability to inform strategic decisions.
• Other duties as assigned

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of experience in account management, corporate partnerships, or related roles, preferably within the nonprofit sector, or a combination of education and experience.
• Proven ability to manage and grow key accounts, with a track record of successful program implementation.
• Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities, with experience in data-driven decision-making.
• Demonstrated project management skills, with the ability to manage multiple initiatives simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Passion for Good360's mission and a commitment to social responsibility.