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Help desk administrator • miami fl

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Help Desk Associate

Mount Sinai HospitalMiami Beach, FL, United States
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Service Desk Analyst - Help Desk.This is an entry level on-site/in-house role.As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remaine...[internal_linking.show_more]

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Senior Help Desk Technician

Contact Government Services LLCMiami, FL, United States
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CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, con...[internal_linking.show_more]

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IT Help Desk Specialist (Bilingual English/Spanish)

Regis HR GroupMiami, FL, United States
[job_card.full_time]

We are seeking a dynamic and bilingual IT Help Desk Specialist (English/Spanish) to join our technology support team.In this role, you will be the first point of contact for end-users seeking techn...[internal_linking.show_more]

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IT Help Desk Support

WoolpertCoral Gables, FL, United States
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We seek to move the world forward through innovative thinking.Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services.We blend design excellence with cutti...[internal_linking.show_more]

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Help Desk Associate

Mount Sinai Medical Center of FloridaMiami Beach, FL, United States
[job_card.full_time]

Service Desk Analyst - Help Desk.This is an entry level on-site/in-house role.As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remaine...[internal_linking.show_more]

 • [job_card.promoted]

Help Desk Technician

United Way MiamiMiami, FL, United States
[job_card.full_time]

Non-Exempt: 2 WKS+ Vacation Paid*.Competitive Health Benefits Package.Wellness Program Reimbursements up to $50/month.Short Term Disability at NO COST.Life Insurance & AD&D 2X Annual Salary at NO C...[internal_linking.show_more]

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Help Desk Associate

Mount Sinai Medical CenterMiami Beach, Florida, US
[job_card.full_time]

Service Desk Analyst - Help Desk.This is an entry level on-site/in-house role.As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remaine...[internal_linking.show_more]

Administrator

ENVISION MINDCARE LLCMIAMI, FL, US
[job_card.full_time]

Responsible for managing office operations, coordinating resources, maintaining records, and supporting staff to ensure smooth and efficient organizational functioning.Manage data in spreadsheets a...[internal_linking.show_more]

Front Desk

FirstService ResidentialMiami-Dade County, FL, US
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As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision.Possess strong communication, telephone, and customer service skills.Be detailed oriented ...[internal_linking.show_more]

Front Desk

UFC GymMiami, FL, US
[job_card.part_time]

We Empower the Fighting Spirit in You!.Competitive base salary plus bonus.Comprehensive health benefits:.Full coverage for medical, dental, and vision.Complimentary access to all our fitness center...[internal_linking.show_more]

Help Desk Specialist (Full-Time)

Larkin Community HospitalHialeah, FL, US
[job_card.full_time]

The IT Help Desk Specialist provides first-level technical support to hospital staff, clinicians, and departments to ensure uninterrupted use of computer systems, applications, and network resource...[internal_linking.show_more]

Senior Help Desk Technician II

ClearanceJobsMiami, FL, United States
[job_card.full_time]

Senior Help Desk Technician II.CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management...[internal_linking.show_more]

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Office Administrator & Front Desk

VariteMiami, FL, United States
[job_card.full_time]

We are seeking a highly organized and personable Front Desk Receptionist and Office Administrator to join our team.This role is crucial in providing excellent administrative support to our office a...[internal_linking.show_more]

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Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCMiami, Florida, United States
[filters.remote]
[job_card.part_time]

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[internal_linking.show_more]

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Help Desk Technician

Insight GlobalMiami Beach, FL, United States
[job_card.temporary]

Remote in Miami, FL (onsite visits when needed).A/D and password reset experience.Experience supporting large enterprises.Experience with a ticketing system.South Floridas leading healthcare system...[internal_linking.show_more]

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Front Desk

CITY ZERO LLCMiami, FL, US
[job_card.full_time]

Careers Advancement Opportunities .We are seeking a friendly and organized.As the Front Desk Associate, you will be the first point of contact for our customers.You will greet customers as they arr...[internal_linking.show_more]

Front Desk

PF Miami Developers LLCWest Miami, FL, United States
[job_card.full_time] +1

Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 92+ locations.We strive to achieve Planet Fitness' mission to enhance people's lives by providin...[internal_linking.show_more]

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Supervisor, Help Desk

University of MiamiCoral Gables, FL
[job_card.full_time]

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process.To learn how to apply for a faculty o...[internal_linking.show_more]

Remote Travel Help Desk Representative

Lees Dream VacationsCoral Gables, FL, USA
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[job_card.full_time]
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Remote Travel Help Desk Representative.In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience fr...[internal_linking.show_more]

Help Desk Associate

Help Desk Associate

Mount Sinai HospitalMiami Beach, FL, United States
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  • [job_card.full_time]
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Service Desk Analyst - Help Desk

This is an entry level on-site/in-house role.

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:
  • Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
  • Call Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines
  • Monitors open call issues and escalates to appropriate IT resources
  • Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster
  • Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution
  • Assigns unresolved calls to appropriate resources
  • Provides follow up, communicates resolutions, issues and delays to users in a timely manner
  • Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis
  • Demonstrates competency levels in supported applications such as Windows, VPN, other IT supported software applications.
  • Demonstrates competency in learning about the most common hardware issues
  • Applies knowledge received from in-services, classes, seminars, etc
  • Provides hardware and software support as needed
  • Delivers on commitments to user community within timeframes established by policy and procedure guidelines
  • Answers phones in a timely, courteous and professional manner
Requirements:
  • 1 year experience as Service Desk Support or troubleshooting PC's preferred
  • Associates Degree
  • A+ and/or N+ or equivalent experience preferred
  • Excellent Customer Service and Communication Skills

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:
• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program