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Help desk analyst Jobs in Atlanta, GA

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Help desk analyst • atlanta ga

Last updated: 3 days ago

Service Desk Analyst - L1 / L2 Support Engineer

Epergne SolutionsAtlanta, Georgia, United States
Full-time
Quick Apply

Service Desk Analyst / L1 / L2 Support Engineer.Roles & Responsibilities:-.Serve as the first point of contact for IT incidents and service requests (L1/L2 support).Provide technical support fo... Show more

Deal Desk Manager

SalesforceAtlanta, GA, United States
$117,400.00–$216,900.00 yearly
Full-time

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.And innovation isn't a buzzword it's a way of life.The world of work as we know it is changing and we're looki... Show more

Help Desk Technician

Arena Technical ResourcesAtlanta, US
Full-time

Job Title: Help Desk Technician.Location: Atlanta, GA – Fully Remote.Eligibility: Candidate must be eligible to be employed in the United.CDC Service Desk - Weekend Shift:.New Employee Training 7:3... Show more

Help Desk Specialist

Agil3 Technology Solutions (A3T)Forest Park, GA, US
Full-time
Quick Apply

A3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions and Mission Operations & Enterprise Enablement driven by ... Show more

Service Desk Director

GovCIOAtlanta, GA, United States
$150,000.00 yearly
Full-time

GovCIO is currently hiring for Service Desk Director for one of our proposals.This position will be located in Atlanta, GA and is a hybrid remote position.Creates integrated project plans for contr... Show more

Front Desk Concierge

FirstService ResidentialAtlanta, GA, US
$18.00 hourly
Full-time

The Front Desk associate is the face of our service at the properties we support.These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful... Show more

Front Desk Receptionist

ContentizerAtlanta, Estados Unidos
Full-time
Quick Apply

Contentizer has become a trusted logistics partner dedicated to delivering fast, reliable, and efficient solutions.With nearly two decades of experience, we specialize in streamlined delivery opera... Show more

Front Desk Supervisor

Home2 Suites by Hilton Atlanta PerimeterAtlanta, GA, United States
Full-time

Home2 Suites by Hilton Atlanta Perimeter is seeking an experienced Front Desk Supervisor to join our dynamic leadership team.Compensation is based on experience.Company benefits include health, vis... Show more

Front Desk Supv

TPG Hotels Resorts and MarinasAtlanta, GA, United States
Full-time +1

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors.You will supervise and coordinate the activities of the f... Show more

Front Desk Teammate

Aqua-TotsAtlanta, GA, US
Full-time +1

Welcome to Aqua-Tots Swim Schools! We are on a mission to save lives by teaching children all over the world how to become safe and confident swimmers for life.Are you a motivated and customer-focu... Show more

Front Desk Manager

Hotel Phoenix AtlantaAtlanta, GA, United States
Full-time

The Front Desk Manager oversees all aspects of the front desk operation to ensure a seamless arrival and departure experience for every guest.This role is responsible for maintaining the highest le... Show more

Quality Trainer - Help Desk

MaximusAtlanta, GA, US
$56,000.00 yearly
Full-time

Essential Duties and Responsibilities: - Work with Team Lead and/or Manager to develop test plans.Write and implement manual and automated QA test plans using technical requirements or design... Show more

Sr. Help Desk Support Technician

ID LogisticsAtlanta, GA, US
$65,000.00–$68,000.00 yearly
Full-time

Help Desk Support Technician or Sr.IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality.They must have knowledge of Warehouse pro... Show more

IT Service Representative (IT Help Desk)

Athena Information TechnologyAtlanta, GA, USA
$22.50 hourly
Full-time
Quick Apply

IT Service Representative (IT Help Desk)Location: Atlanta, GAJob Type: Full-time | On-call rotation requiredBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife insuranceP... Show more

Front Desk Agent

One New CreationAtlanta, Estados Unidos
Full-time
Quick Apply

The Front Desk Agent serves as a first point of contact for customers and visitors.This position provides reception and administrative support while helping ensure that calls, visitors, appointment... Show more

Communication Desk Assistant

Apex SystemsAtlanta, GA, United States
Full-time

This position is responsible for initiating and maintaining communication with internal and external customers during system events.The role involves assisting Transmission Power System Coordinator... Show more

FRONT DESK SUPERVISOR

Hotel SperoAtlanta, GA, United States
Full-time

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.They will accommodate hotel patrons by regi... Show more

Front Desk Supervisor

ChenMedAtlanta, GA, United States
Full-time

We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y... Show more

Front Desk Associate

Dogtopia - GAAtlanta, Georgia, United States
Full-time +1

Dogtopia, the industry leader in dog daycare, boarding, and spa services, is looking for a.Front Desk Sales & Client Experience Coordinator.You won’t just answer phones — you’ll be responsible ... Show more

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Service Desk Analyst - L1 / L2 Support Engineer

Service Desk Analyst - L1 / L2 Support Engineer

Epergne SolutionsAtlanta, Georgia, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Role: - Service Desk Analyst / L1 / L2 Support Engineer


Job Location:- Atlanta/Chennai/Gurgaon


Experience:- 3 - 5 Years


Roles & Responsibilities:-


  • Serve as the first point of contact for IT incidents and service requests (L1/L2 support).
  • Provide technical support for applications, operating systems, hardware, servers, storage, printers, networks, and communication systems.
  • Troubleshoot and resolve Level 1 issues; escalate complex cases as required.
  • Manage incidents, service requests, and ensure SLA adherence.
  • Deliver phone, email, and remote support to onsite and offsite users.
  • Handle VIP user support with professionalism and urgency.
  • Support audio-visual equipment and perform basic device break-fix tasks.
  • Perform basic server, storage, and network-level troubleshooting.
  • Document incidents and resolutions accurately for reporting and tracking.
  • Prepare daily/weekly/monthly reports and participate in process improvements.
  • Collaborate with internal teams to ensure timely resolution.
  • Adhere to IT policies, procedures, and ITIL best practices.
  • Flexible to work in a 24x7x365 shift environment, including weekends and holidays.


Required Skills:-


  • Strong troubleshooting and analytical abilities.
  • Knowledge of IT infrastructure and end-user computing.
  • Experience with ITSM tools (e.g., ServiceNow, BMC Remedy).
  • Understanding of ITIL processes (Incident, SLA, Escalation Management).
  • Proficiency in Microsoft Office tools (Excel, PowerPoint, O365).
  • Excellent verbal and written communication skills.
  • Customer-focused approach with strong interpersonal skills.
  • Ability to work in fast-paced and dynamic environments.
  • Team collaboration and stakeholder coordination skills.


Requirements:-


  • 3 5 years of experience in Service Desk / Helpdesk support.
  • Minimum 1 year of professional experience in a Service Desk role.
  • Degree or relevant technical training.
  • Experience in infrastructure technical support.
  • Experience working in an ITIL-driven environment.
  • Willingness to work rotational shifts (24x7x365).


Preferred Certifications:-

  • ITIL (Intermediate or above)
  • CompTIA+
  • AZ-900 (Microsoft Azure Fundamentals)
  • MS-900 (Microsoft 365 Fundamentals)
  • Azure AD Administration
  • CCNA (Preferred)