Help desk analyst h1.location_city

Compass Corporate

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

• Supervise the AP Help Desk team and ensure members are meeting the AP SLA overall
• Monitor that all Help Desk phone calls and Remedy work orders are researched and resolved timely
• Monitor the process and progress of the overall Help Desk team with respect to volume
• Resolve or assist in the resolution of complex questions or problems relating to phone call and work order cases, as needed
• Work the phones and Remedy work orders as needed
• Obtain full knowledge of all Help Desk functions to lend support when/where needed
• Establish and develop open communication and interaction with the team, internal customers, the AP and eVIA management team, and Field Accounting Services, overall
• Lead by example with the implementation of new policies & procedures for/with the Help Desk team
• Act as a liaison between the Accounts Payable Help Desk Teams' internal and external customers and other internal departments
• Assist Accounts Payable and eVIA management team, and associates with developing reasonable strategies to respond to inquiries effectively and efficiently
• Responsible for running standard weekly and monthly reporting from Remedy and Cisco
• Play a key role in the implementation of new policies and procedures
• Responsible for new associate training
• Help the Accounts Payable and eVIA management team with various projects, as needed
• Responsible for ensuring that the scheduling of PTO, breaks, OOO time, etc., provides adequate coverage for all AP Help Desk operating hours
• Responsible for ensuring that the Help Desk phones are turned on/off timely each day, as well as for setting up messages for out of office periods or inclement weather
• Responsible for the daily posting of Help Desk AP documents

Qualifications:

• Four-year degree in Accounting
• Three years of Accounts Payable experience combined with one-year supervisory experience, preferred
• Customer service focus: Value customers. Meet or exceed their requirements and be consistent with business priorities
• Effective organizational and planning skills
• Detail-oriented and analytical problem-solving skills with the ability to validate the accuracy of deliverables
• Proven ability to work efficiently and effectively under pressure in a fast-paced environment
• Proven ability to influence and manage resources
• Proven ability to address competing priorities with a positive, can-do attitude
• Proficiency in Microsoft Office, Support Desk and Database systems

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Req ID: 1497718

Compass Corporate

Julia Vogel

[[req_classification]]