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Help desk analyst • colorado springs co

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Help Desk Agent Bilingual

Cherokee FederalColorado Springs, CO, United States
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Help Desk Agent - Tier 1 Bilingual.As required by our governmental client, this position requires being a US Citizen AND an active Public Trust or the ability to obtain a Public Trust**.Help Desk A...[internal_linking.show_more]

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Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCColorado Springs, Colorado, United States
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We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[internal_linking.show_more]

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Front Desk Receptionist

Comfort Dental - Citadel CrossingCOLORADO SPRINGS, CO, US
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Front Office Receptionist Job Summary: Comfort Dental Citadel is seeking a highly motivated and customer-oriented Front Office Receptionist to join our busy dental practice.As the first point of co...[internal_linking.show_more]

Help-Desk Technician

SamtecColorado Springs, Colorado
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Samtec is seeking a Help Desk Technician to work in our Colorado Springs, CO location.Samtec is seeking an Engineering Project Manager for our Colorado Springs, CO location.This is a Monday through...[internal_linking.show_more]

Jr. Help Desk Technician

Infinity TechnologyColorado Springs, CO, United States
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ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF).Peterson ...[internal_linking.show_more]

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Front Desk

Farrell's eXtreme BodyshapingCOLORADO SPRINGS, CO, US
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Are you a positive, organized, and enthusiastic individual looking for how you can help change people’s lives?.Are you someone with strong leadership skills and a passion for fitness and nutrition?...[internal_linking.show_more]

Front Desk

Orthopedic Centers of ColoradoColorado Springs, CO, United States
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A Front desk Representative is responsible for ensuring the clinic meets the required standards to be successful.This includes HIPAA rules, OSHA rules, Compliance rules and regulations against frau...[internal_linking.show_more]

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Front Desk Coordinator

True North Health CenterColorado Springs, CO, USA
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Join Our Team as a Front Desk Coordinator!.Are you a compassionate and detail-oriented individual with a knack for making others feel welcome and supported? Do you thrive in a dynamic environment w...[internal_linking.show_more]

IT Help Desk Analyst

Revel StaffingColorado Springs, CO, United States
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A respected defense industry organization is conducting a.This role offers hybrid flexibility and the opportunity to work with enterprise-level systems supporting defense-related clients.Serve as t...[internal_linking.show_more]

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SENIOR HELP DESK TECHNICIAN

IgniteColorado Springs, CO, US
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Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama.Ignite is seeking a Senior Help Desk Tech...[internal_linking.show_more]

Remote Travel Help Desk Representative

Lees Dream VacationsColorado Springs, CO, USA
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[job_card.full_time]
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Remote Travel Help Desk Representative.In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience fr...[internal_linking.show_more]

Front Desk Agent

Crestline Hotels and ResortsColorado Springs, Colorado, United States, 80916
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Part-time Front Desk Agent needed.The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requ...[internal_linking.show_more]

Front Desk Supervisor

Garden of the Gods Resort and ClubColorado Springs, CO, USA
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Position Purpose & Summary.Reporting to Director of Front Office, the front desk supervisor oversees the front desk shift and will conduct service recovery, assist guests and members with all queri...[internal_linking.show_more]

Front Desk Receptionist

Winslow Court Retirement CommunityColorado Springs, CO, US
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We are seeking for a happy, outgoing, and energetic person to join our Receptionist team at a large senior living community in central Colorado Springs.Come join a team of dedicated, smart, and car...[internal_linking.show_more]

Front Desk Receptionist

West Springs Dental Partners LlcColorado Springs, CO, US
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Comfort Dental West Springs is looking for an experienced front desk receptionist to join our team.We have a fast paced office environment, so any candidate applying for this position must be effic...[internal_linking.show_more]

Actuarial Analyst I

USAACOLORADO SPRINGS, Colorado, United States
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At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military...[internal_linking.show_more]

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Full Desk Recruiter

New Day Executive SearchColorado Springs, CO, United States
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Goodwin Recruiting Opportunity.Goodwin Recruiting is looking for industry experts and entrepreneurial-minded individuals to join our rapidly growing team! This is a unique opportunity to pivot your...[internal_linking.show_more]

HELP DESK TECHNICIAN

IgniteColorado Springs, CO, US
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Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama.Ignite is seeking a Help Desk Technician ...[internal_linking.show_more]

Front desk

Planet Fitness - PF Baseline FitnessColorado Springs, CO, US
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Join our dynamic team at Planet Fitness - PF Baseline Fitness in Colorado Springs, CO, as a Front Desk Associate! This exciting role is perfect for individuals who love to engage with people and cr...[internal_linking.show_more]

Help Desk Agent Bilingual

Help Desk Agent Bilingual

Cherokee FederalColorado Springs, CO, United States
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  • [job_card.full_time]
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Job Description

Help Desk Agent - Tier 1 Bilingual

** As required by our governmental client, this position requires being a US Citizen AND an active Public Trust or the ability to obtain a Public Trust**

Help Desk Agent - Tier 1 Bilingual (English and Spanish) will be responsible for providing Tier 1 technical support for end users via phone, live chat, and email.

Compensation & Benefits:

Estimated Starting Salary Range for Help Desk Agent - Tier 1 Bilingual: Pay commensurate with experience.

Help Desk Agent Bilingual Responsibilities Include:
  • Customer service-oriented, fluent Spanish language speaking Help desk support agent to provide technical support to users in an efficient, accurate and professional manner.
  • Customer front line contact expected to solve basic technical problems and provide support for all assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by the company and customer.
  • Provide first level contact and convey resolutions to Federal and Industry users' issues via phone, chat and email.
  • Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports).
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources.
  • Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers' expectations.
  • Ensure proper recording, documentation, and closure of incident tickets.
  • Preserve and grow your knowledge of help desk procedures, products and services.
• Performs other job-related duties as assigned

Help Desk Agent Bilingual Experience, Education, Skills, Abilities requested:
  • Minimum of a High school diploma or equivalent is required
  • One (1) year of experience in call center or help desk environment is preferred
  • One (1) year of customer service experience is preferred
  • Working knowledge of Windows 10 and computer basics
  • Working Knowledge of MS Edge, Mozilla Firefox, Google Chrome (understands Configuration Settings, how to access/update settings)
  • Basic knowledge of Microsoft Office products (IE: Outlook, Excel, Word, MS TEAMS)
  • Basic knowledge of computer file structure and utilization of various computer tools (IE: snipping tool, basic commands)
  • Familiarity with CRM or ITSM tools (incident ticket logging and tracking software).
  • Ability to learn and retain complex information, preferred.
  • Possess excellent grammar and writing skills in both the English and Spanish language, required.
  • Ability to speak professionally in the English and Spanish language, required.
  • Ability to see, hear, read, and write.
  • Ability to multitask in a high-volume Help Desk/Contact center environment.
  • Ability to assess, mitigate complex issues utilizing sound judgment and compassion.
  • This is a remote position and requires that the candidate have access to a reliable Internet service and a dedicated work area without any distractions or noise. Majority of the work will be performed utilizing a laptop, monitors and telephone headset.
  • US Citizenship
  • Ability to obtain a public trust security level clearance
  • Must pass pre-employment qualifications of Cherokee Federal


Work Environment:

This position is 100% Remote. Candidate must have a reliable Internet service and a dedicated work area without any distractions or noise. Majority of the work will be performed utilizing a company provided laptop, monitor(s) and telephone headset.

Company Information:

Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNSS is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

#CherokeeFederal #LI-CG

List similar searchable job titles
  1. Bilingual Technical Support Representative
  2. Bilingual Customer Support Specialist
  3. Bilingual Service Desk Analyst
  4. Bilingual IT Help Desk Technician
  5. Bilingual Support Center Agent
List Keywords
  1. Bilingual customer support
  2. Multilingual communication
  3. Language proficiency
  4. Language translation
  5. Cross-cultural assistance


Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.