Talent.com

Help desk analyst h1.location_city

[job_alerts.create_a_job]

Help desk analyst • grand prairie tx

[last_updated.last_updated_variable_hours]

Help Desk / Desktop Support Specialist

LERETAIrving, TX, United States
[job_card.full_time]

Help Desk/ Desktop Support Specialist.Tier 2 technical resource within LERETA's IT Support organization.This role functions as a senior escalation point, providing expert-level troubleshooting and ...[internal_linking.show_more]

 • [job_card.promoted]

Desk Side Support Engineer

United IT SolutionsIrving, TX, United States
[job_card.full_time]

Role: Desk Side Support Engineer.Location: Quebec City, QC - G1K 8G3 (100% Onsite).The Digital Workplace Team delivers simplicity, productivity, and delight in a remote-centric workplace.We are the...[internal_linking.show_more]

 • [job_card.promoted]

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCEuless, Texas, United States
[filters.remote]
[job_card.part_time]

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[internal_linking.show_more]

On-Call Front Desk Coverage

Elevation Corporate HealthIrving, TX, United States
[job_card.full_time]

Front desk staff make our clients feel welcome and complete a variety of front desk tasks, such as taking phone calls, answering questions, handling correspondence, and keeping the reception area c...[internal_linking.show_more]

 • [job_card.promoted]

Healthcare Front Desk Coordinator Fulltime or PartTime

Tots 2 Teens Kid Care, PLLC.Irving, TX, United States
[job_card.full_time]

The Pediatric Clinic of Tots 2 Teens Kid Care is looking for the ideal candidate to join our team of professional healthcare workers.As a team effort, our Front Desk Coordinators ensure that patien...[internal_linking.show_more]

 • [job_card.promoted]

Service Desk/ITSM Presales Demo Solutions Architect

AccentureIrving, TX, United States
[job_card.full_time]

Navisite, part of Accenture, has evolved to become a trusted digital transformation partner for growing and established global brands.We provide global capabilities, customer-centric solutions, and...[internal_linking.show_more]

 • [job_card.promoted]

Tier 1 Help Desk

Motion RecruitmentGrand Praire, Texas, United States
[job_card.full_time] +1

Join one of the nation's top performing labor broker companies as an IT Support Technician in a contract-to-hire role located in Grand Prairie, TX.This organization strives in installing services f...[internal_linking.show_more]

Front Desk/Host

Dave & BusterArlington, TX, United States
[job_card.full_time]

Dave & Buster's is different from everywhere else.Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs.Plus, your co-workers are awesome!.Dav...[internal_linking.show_more]

 • [job_card.promoted]

Front Desk Receptionist

TeltonikaIrving, TX, United States
[job_card.full_time]

Teltonika is a rapidly growing global company group with considerable experience in the design and manufacturing of high-quality Internet of Things devices.With offices in more than 20 countries an...[internal_linking.show_more]

 • [job_card.promoted]

Front Desk Agent

Flynn HospitalityIrving, TX, United States
[job_card.full_time]

Grow Your Career with Flynn Hospitality.At Flynn Hospitality, we're not just in the hotel business we're in the people business.Our mission? To become the premier hotel franchise operator in the wo...[internal_linking.show_more]

 • [job_card.promoted]

Greeter / Counter Desk Attendant

Bowlero CorporationEuless, TX, United States
[job_card.part_time]

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand.Greeter/Counter Desk Attendant.Start making your own luck today!.Applicants mu...[internal_linking.show_more]

 • [job_card.promoted]

Service Desk Agent (Irving, TX)

FotonaIrving, TX, United States
[job_card.full_time]

Fotona is one of the world’s fastest-growing leaders in aesthetic, medical, and dental laser innovation.With 50+ years of engineering excellence and more than 30,000 systems installed globally, we’...[internal_linking.show_more]

 • [job_card.promoted]

Data Analyst/SIOP Analyst

Commercial MetalsIrving, TX, United States
[job_card.full_time]

There's more to CMC than our products and the buildings, structures, and roads they go into.At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel...[internal_linking.show_more]

 • [job_card.promoted]

Front Desk / Receptionist

Mr HandymanIrving, TX, United States
[job_card.full_time]

We are looking for a front desk person for our ophthalmology clinic.Looking for a friendly, compassionate, and energetic team player for an ophthalmology practice.Must be flexible with duties, but ...[internal_linking.show_more]

 • [job_card.promoted]

Help Desk Support - Hybrid

TEKsystemsIrving, TX, USA
[job_card.full_time]

Description:* Specific duties of this position include, but are not limited to:  Provide 1st and 2nd level support for firm approved applications and technology equipment.Deliver high-level custom...[internal_linking.show_more]

Tier 1 Help Desk

Motion Recruitment Partners LLCGrand Prairie, TX, United States
[job_card.full_time] +1

Join one of the nation's top performing labor broker companies as an IT Support Technician in a contract-to-hire role located in Grand Prairie, TX.This organization strives in installing services f...[internal_linking.show_more]

 • [job_card.promoted]

Online Help Desk Associate

TradeJobsWorkforce76005 Arlington, TX, US
[job_card.full_time]

As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and...[internal_linking.show_more]

 • [job_card.promoted]

Remote Travel Help Desk Representative

Lees Dream VacationsGrand Prairie, TX, USA
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

Remote Travel Help Desk Representative.In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience fr...[internal_linking.show_more]

 • [job_card.new]

Spa Receptionist Front Desk - Loews Arlington

Arch Amenities GroupArlington, TX, United States
[job_card.full_time]

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Receptionist.The Spa Front Desk Associate is responsible for greeting guests and members and must be well v...[internal_linking.show_more]

 • [job_card.promoted]
Help Desk / Desktop Support Specialist

Help Desk / Desktop Support Specialist

LERETAIrving, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The Help Desk/ Desktop Support Specialist serves as an advanced Tier 2 technical resource within LERETA's IT Support organization. This role functions as a senior escalation point, providing expert-level troubleshooting and resolution of complex technical issues while ensuring minimal disruption to business operations. This position plays a critical role in maintaining system stability, data security, and operational continuity across the enterprise. The Senior IT Support Specialist works independently, exercises sound technical judgment, collaborates cross-functionally, and supports infrastructure initiatives that align with LERETA's commitment to reliability, compliance, and service excellence.

Key Responsibilities:

Advanced Tier 2 & Escalation Ownership

  • Serves as primary escalation point for complex Tier 2 incidents.
  • Lead troubleshooting efforts for multi-system issues impacting business operations
  • Performs root cause analysis and implement long-term corrective actions
  • Manages high-priority and high-visibility incidents with urgency and accountability
  • Identifies trends and recommends preventative solutions to reduce ticket volume
Systems Administration & Infrastructure Support
  • Administers and maintain Active Directory (users, groups, GPOs, access controls)
  • Supports Microsoft 365 services, identity management, and endpoint policies
  • Assists in virtual environment support (VMware/VDI)
  • Participates in patch management, endpoint management, and software deployment initiatives
  • Contributes to system upgrades, migrations, and technology rollouts
  • Coordinates with vendors and manage support cases to resolution
Desktop Engineering & Endpoint Management
  • Oversees workstation imaging standards and deployment processes
  • Ensures endpoint security compliance and performance optimization
  • Manages hardware lifecycle planning and asset tracking processes
  • Supports mobile device management and enterprise mobility solutions
Process Improvement & Leadership
  • Mentors and provides guidance to Level I technicians
  • Assists in developing support documentation, SOPs, and knowledge base articles
  • Recommends workflow improvements to increase efficiency and service quality
  • Supports IT audits and compliance initiatives
  • Participates in after-hours support rotation as required
Core Competencies:
  • Advanced troubleshooting and diagnostic skills across hardware, OS, and network layers
  • Strong understanding of enterprise IT environments
  • Excellent communication and stakeholder management skills
  • Ability to manage competing priorities with minimal oversight
  • Demonstrated ownership mindset and accountability
  • Strong analytical thinking and proactive problem-solving
  • Ability to influence process improvements and technical standards
Required Education & Experience:
  • 3+ years of progressive IT Support or Desktop Support experience
  • Demonstrated experience handling complex Tier 2 escalations independently
  • Strong experience with Microsoft Windows environments in a business setting
  • Working knowledge of Active Directory administration and group policy
  • Experience supporting Microsoft 365 services
  • Understanding of networking fundamentals (DNS, DHCP, TCP/IP, authentication)
  • Experience with virtualized environments (VMware preferred)
  • Experience with endpoint management tools

Salary range: $20.33 - $23.50

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.