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Help desk analyst h1.location_city

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Help desk analyst • usa

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Help Desk Analyst

Stand Out For Good, IncKnoxville, TN
[job_card.full_time]

Corporate Office - Knoxville, TN.Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states.We offer a place of respite and a distinctive shopping experience...[internal_linking.show_more]

Help Desk Analyst

Geospatial And Cloud Analytics IncQua, VA, US
[job_card.full_time]

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...[internal_linking.show_more]

Help Desk Analyst

Byram HealthcareHuntington Beach, California, United States
[job_card.full_time]

POSITION SUMMARY Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handle...[internal_linking.show_more]

Help Desk Analyst

Accentuate StaffingRaleigh, NC, US
[job_card.full_time]

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.Troubleshoot and resolve basic hardware, software, and network issues.Log, track, an...[internal_linking.show_more]

1.20. Help Desk Analyst

Focused HR SolutionsNew Castle, Delaware, United States
[job_card.full_time]
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Hybrid) Specialists work two days in the office and three days remotely from home.Equipment to work from home is provided.However, specialists could be asked to return to the office for meetings or...[internal_linking.show_more]

Help Desk Analyst

VergenceIndianapolis, IN, United States
[job_card.full_time]

Must live in the Indianapolis area.Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.Investigate and...[internal_linking.show_more]

Help Desk Analyst

Novalink Solutions LLCAugusta, ME, us
[job_card.full_time]
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The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and lap...[internal_linking.show_more]

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Help Desk Analyst

Skytron LLCGrand Rapids, MI, USA
[job_card.full_time]
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Join a team committed to advancing patient outcomes through adaptable healthcare solutions.Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcom...[internal_linking.show_more]

Help Desk Analyst

Next Step Systems – Recruiters for Information Technology Jobs Top IT Recruiting FirmChicago, IL, USA
[job_card.full_time]

Help Desk Analyst, Chicago, IL.The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office.This position works hard to give the best user experi...[internal_linking.show_more]

IT Help Desk Analyst

NPA WorldWideCharlotte, North Carolina, USA
[job_card.full_time] +1

Job description: A respected defense industry organization is conducting a *confidential search* for a*IT Help Desk Analyst* to provide first-line technical support in a fast-paced, high-volume env...[internal_linking.show_more]

Help Desk Analyst

AmpcusWashington, DC
[job_card.full_time]

Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented Team.The candidate should demonstrate strong technical knowledge and experience wit...[internal_linking.show_more]

Help Desk Analyst

Beacon Health SystemGranger, Indiana, United States, 46530
[job_card.full_time]

Reports to the Manager, Technical Support or Director, Information Systems.Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.Receive...[internal_linking.show_more]

Help Desk Analyst L1

ZonesIndianapolis, IN, US
[job_card.full_time]

When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – ...[internal_linking.show_more]

Help Desk Analyst

Beacon Health SystemGranger, IN
[job_card.full_time]

Reports to the Manager, Technical Support or Director, Information Systems.Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.Receive...[internal_linking.show_more]

Help Desk Analyst

MGM Healthcare Home OfficeCreve Coeur, MO
[job_card.full_time]

MGM Healthcare provides rehabilitation, skilled nursing, long-term care, assisted living, and independent living centers in Iowa, Missouri and Oklahoma.Our centers provide on-site therapy and rehab...[internal_linking.show_more]

IT Help Desk Analyst

Revel StaffingAtlanta, GA, us
[job_card.full_time]

A respected defense industry organization is conducting a.This role offers hybrid flexibility and the opportunity to work with enterprise-level systems supporting defense-related clients.Serve as t...[internal_linking.show_more]

Help Desk Analyst 1

RICEFW Technologies IncMachias, ME, United States
[job_card.full_time]
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Machias, ME 04654 (Will only consider local candidates within about an hour radius of the primary location).Travel is required for this position.They will need to utilize their personal vehicle whe...[internal_linking.show_more]

 • [job_card.new]

Help Desk Analyst

Professional Technology IntegrationHartford, CT
[job_card.full_time]

We are seeking a Help Desk Analyst to assist with training, onboarding, and change management for departments and other partners.This role will primarily include remote support and may require dire...[internal_linking.show_more]

Help Desk Analyst

VA Coaching & Consulting – Talent & HR SolutionsOgden, UT
[job_card.full_time]

Provide technical assistance and support for hardware, software, and network systems.Troubleshoot issues in person, over the phone, and remotely.Support plant label computers, printers, and RF devi...[internal_linking.show_more]

Help Desk Analyst

Help Desk Analyst

Stand Out For Good, IncKnoxville, TN
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  • [job_card.full_time]
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Corporate Office - Knoxville, TN

Who Are We?

Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Role

TheHelp Desk Analystis the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.

Primary Responsibilities

  • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
  • Manage and prioritize central ticketing queue to ensure timely resolution of issues
  • Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
  • Walk Guest through problem solving process
  • Determine the best solution based on issues and details provided by Guests
  • Install, modify, and repair computer hardware and software
  • Facilitate and direct resolution with on site technicians or vendors as needed
  • Provide accurate information on IT products or services
  • Follow up and update Guest on status of issues
  • Maintain the highest level of guest service
  • Record events, problems and resolution in logs
  • Identify and escalate situations requiring urgent attention
  • Writing and editing technical documentation
  • Additional special projects as assigned

Skills and Abilities

  • Exceptional time management, facilitation, and organizational skills
  • Strong interpersonal skills and excellent verbal and written communication skills
  • Customer oriented and cool under pressure
  • Problem solving mindset
  • Experience with any system support ticketing platform
  • Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
  • Experience with troubleshooting printers, scanner and various other peripherals
  • Knowledge of networking hardware including routers, switches and VPN appliances
  • Retail industry experience

Education and Experience

  • CompTIA A+ certification or ability to earn certification within 1 year of employment
  • Associate’s degree in a technology focused area
  • 1-2 years in a customer service focused role

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

  • #73 in Fortune 100 Best Companies to Work For® 2023

  • #4 in Fortune Best Workplaces in Retail™ 2022

  • #93 in Best Workplaces for Millennials™ 2023

  • #34 in Fortune Best Workplaces for Women™ 2022