Help desk analyst • washington dc
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Help Desk Manager
This position is part of a proposal submission and is contingent upon contract award.
Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability
Description:
Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.
Key Responsibilities:
Supervise Tier 1/2 support staff
Develop help desk procedures
Monitor metrics and implement improvements
Minimum Requirements:
8+ years of IT support experience, with 4+ in management
Bachelor's degree in IT or related field
Excellent leadership and customer service skills
U.S. citizenship and ability to obtain DHS Suitability clearance
