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Pay found in job post

Retrieved from the description.

Base pay range

$20.00 / hr - $22.00 / hr

Desktop Support / Technical Support

Position Type : Contract-Full Time

Duration : 12+ Months

Location : Orlando, FL 32801 (Onsite 5 Days in a Week)

Job Description

Deliver Tier II technical support to approximately 10,000 users, addressing issues such as password resets, printer malfunctions, internet issues, and basic hardware setups.

First Point of Contact for end user issues.

• Manage, distribute, and escape helpdesk tickets as needed to other teams for action.
• Follow-up with customers to ensure issues are resolved.
• Troubleshoot and resolve problems related to Windows 10 / 11 and Microsoft 365 applications.
• Log and manage support tickets using a ticketing system like ManageEngine.
• Maintain detailed documentation of support activities.
• Collaborate effectively with team members.
• Offer timely solutions to basic technical issues.
• Participate in ongoing training and development.

Experience

Minimum of 2 or 3 year of experience in a Tier 1 technical support role.

Preferred Skills

Ideal Candidate

Windows, Active Directory, Troubleshoot, Support

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Contact : YOUR NAME : Pushkar Chaurasiya

PHONE : 218-288-1505

EMAIL : pushkar.chaurasiya@

Pay Range and Benefits

Pay Range : $20 - $22 per hour

Benefits : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recognitions

Equal Opportunity Employer Statement

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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