Talent.com

Help desk h1.location_city

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Help desk • dallas tx

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Help Desk / Desktop Support Specialist

LERETAIrving, TX, United States
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Help Desk/ Desktop Support Specialist.Tier 2 technical resource within LERETA's IT Support organization.This role functions as a senior escalation point, providing expert-level troubleshooting and ...[internal_linking.show_more]

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Remote Travel Help Desk Representative

Lees Dream VacationsDallas, TX, USA
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[job_card.full_time]
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Remote Travel Help Desk Representative.In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience fr...[internal_linking.show_more]

Help Desk analyst

JSR Tech ConsultingDallas, TX, United States
[job_card.full_time]

Contract to hire position with a major financial firm.Onsite 5 days per week in Dallas.This role is to provide on site (5 days/wk) Desktop Support (e.Windows, O365, mobile, peripherals, laptops) fo...[internal_linking.show_more]

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IT Help Desk Specialist

NPA WorldWideDallas, Texas, USA
[job_card.full_time] +1

Job description: A growing healthcare organization is seeking a *Healthcare IT Help Desk Specialist* to support clinical and administrative staff with day-to-day technology needs.This role focuses ...[internal_linking.show_more]

Front Desk Assistant

The University of Texas at DallasDallas, TX, United States
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The Front Desk Assistant work as a part of a customer service team within University Housing.This position provides high-quality customer service while supporting daily housing operations.The Front...[internal_linking.show_more]

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Front Desk Agent

HiltonIrving, TX, United States
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Grow Your Career with Flynn Hospitality.At Flynn Hospitality, we're not just in the hotel business - we're in the people business.Our mission? To become the premier hotel franchise operator in the ...[internal_linking.show_more]

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Front Desk Lead

MiniluxeDallas, TX, United States
[job_card.part_time]

Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care.We celebrate self-care as an everyday luxury and we are doing ...[internal_linking.show_more]

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Front Desk Agent

Marriott Dallas Las ColinasIrving, Texas, United States
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Join Our Team at Marriott Dallas Las Colinas!.Are you ready to build a career in hospitality? Marriott Dallas Las Colinas is looking for.This role is a great fit if you have at least one year of cu...[internal_linking.show_more]

Help Desk Support Technician (Level II)

K2 Staffing, LLCDallas, TX, United States
[job_card.full_time]

A growing Managed IT Services provider in.Help Desk Support Technician (Level II).This role is ideal for an IT professional with hands-on experience supporting business environments, including Wind...[internal_linking.show_more]

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Tier 1, IT Help Desk Support

Centre TechnologiesDallas, TX, US
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We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture:.Our diverse workforce allows Centre to develop and lev...[internal_linking.show_more]

Deal Desk Analyst

EmburseDallas, TX, United States
[job_card.full_time]

At Emburse, you'll not just imagine the future you'll build it.As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinar...[internal_linking.show_more]

Online Help Desk Associate

TradeJobsWorkforce75390 Dallas, TX, US
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As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and...[internal_linking.show_more]

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Help Desk and PC Support Technician (Bilingual)

Symbiotic ServicesDallas, TX, us
[job_card.full_time] +1

Bilingual - Spanish) Help Desk and PC System Support Technician.We are looking for a motivated and customer-focused.Help Desk and PC System Support Technician.This role is ideal for candidates with...[internal_linking.show_more]

Service Desk Agent

InficareDallas, TX, United States
[job_card.full_time]

We are looking for experienced, customer-focused.Contact Center Representatives.This is a high-impact, front-line role designed to provide.This role is ideal for individuals who are adaptable, tech...[internal_linking.show_more]

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Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCDallas, Texas, United States
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[job_card.part_time]

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[internal_linking.show_more]

IT Help Desk Specialist

Revel StaffingDallas, TX, us
[job_card.full_time]

A growing healthcare organization is seeking a.Healthcare IT Help Desk Specialist.This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and co...[internal_linking.show_more]

Service Desk Agent

AkkodisDallas, TX, United States
[job_card.full_time]

The ideal candidate will have a customer-first mindset and provide technical support for clinicians and employees, resolving issues with iOS, MacOS, Windows, and peripherals.The rate may be negotia...[internal_linking.show_more]

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Help Desk Support - Hybrid

TEKsystemsDallas, TX, US
[job_card.full_time]

Description:* Specific duties of this position include, but are not limited to:  Provide 1st and 2nd level support for firm approved applications and technology equipment.Deliver high-level custom...[internal_linking.show_more]

Front Desk Supervisor

HEI Hotels and ResortsDallas, TX, United States
[job_card.full_time]

Located in the middle of the most prestigious part of Uptown Dallas, The Stoneleigh is a storied landmark with a rich and alluring legacy.M renovation, The Stoneleigh will be reimaged and emerge in...[internal_linking.show_more]

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Help Desk / Desktop Support Specialist

Help Desk / Desktop Support Specialist

LERETAIrving, TX, United States
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  • [job_card.full_time]
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The Help Desk/ Desktop Support Specialist serves as an advanced Tier 2 technical resource within LERETA's IT Support organization. This role functions as a senior escalation point, providing expert-level troubleshooting and resolution of complex technical issues while ensuring minimal disruption to business operations. This position plays a critical role in maintaining system stability, data security, and operational continuity across the enterprise. The Senior IT Support Specialist works independently, exercises sound technical judgment, collaborates cross-functionally, and supports infrastructure initiatives that align with LERETA's commitment to reliability, compliance, and service excellence.

Key Responsibilities:

Advanced Tier 2 & Escalation Ownership

  • Serves as primary escalation point for complex Tier 2 incidents.
  • Lead troubleshooting efforts for multi-system issues impacting business operations
  • Performs root cause analysis and implement long-term corrective actions
  • Manages high-priority and high-visibility incidents with urgency and accountability
  • Identifies trends and recommends preventative solutions to reduce ticket volume
Systems Administration & Infrastructure Support
  • Administers and maintain Active Directory (users, groups, GPOs, access controls)
  • Supports Microsoft 365 services, identity management, and endpoint policies
  • Assists in virtual environment support (VMware/VDI)
  • Participates in patch management, endpoint management, and software deployment initiatives
  • Contributes to system upgrades, migrations, and technology rollouts
  • Coordinates with vendors and manage support cases to resolution
Desktop Engineering & Endpoint Management
  • Oversees workstation imaging standards and deployment processes
  • Ensures endpoint security compliance and performance optimization
  • Manages hardware lifecycle planning and asset tracking processes
  • Supports mobile device management and enterprise mobility solutions
Process Improvement & Leadership
  • Mentors and provides guidance to Level I technicians
  • Assists in developing support documentation, SOPs, and knowledge base articles
  • Recommends workflow improvements to increase efficiency and service quality
  • Supports IT audits and compliance initiatives
  • Participates in after-hours support rotation as required
Core Competencies:
  • Advanced troubleshooting and diagnostic skills across hardware, OS, and network layers
  • Strong understanding of enterprise IT environments
  • Excellent communication and stakeholder management skills
  • Ability to manage competing priorities with minimal oversight
  • Demonstrated ownership mindset and accountability
  • Strong analytical thinking and proactive problem-solving
  • Ability to influence process improvements and technical standards
Required Education & Experience:
  • 3+ years of progressive IT Support or Desktop Support experience
  • Demonstrated experience handling complex Tier 2 escalations independently
  • Strong experience with Microsoft Windows environments in a business setting
  • Working knowledge of Active Directory administration and group policy
  • Experience supporting Microsoft 365 services
  • Understanding of networking fundamentals (DNS, DHCP, TCP/IP, authentication)
  • Experience with virtualized environments (VMware preferred)
  • Experience with endpoint management tools

Salary range: $20.33 - $23.50

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.