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Help desk • denver co

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8-11 Help Desk Analyst

Focused HR SolutionsDenver, Colorado, United States
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Our direct client has an opening for a Help Desk Analyst   105304.This position is up to 9 months with the option of extension, and the client is in Denver, CO.If you are interested, please se...[internal_linking.show_more]

Help Desk Level 1 (Denver)

Sharp Solutions, Inc.Denver, CO, United States
[job_card.full_time]

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision...[internal_linking.show_more]

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Help Desk Tier II -(Denver) USGS

Sharp Solutions IncDenver, CO, USA
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Join our team supporting USGS Service Desk!.Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS h...[internal_linking.show_more]

Help Desk Technician

MetroSysDenver, CO, US
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Position Overview MetroSys is seeking a reliable and customer-focused Help Desk Technician to support a Denver-based client with approximately 55 end users.This role will function as an extension o...[internal_linking.show_more]

IT Help Desk Specialist

NPA WorldWideDenver, Colorado, USA
[job_card.full_time] +1

Job description: A growing healthcare organization is seeking a *Healthcare IT Help Desk Specialist* to support clinical and administrative staff with day-to-day technology needs.This role focuses ...[internal_linking.show_more]

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Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCLittleton, Colorado, United States
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[job_card.part_time]

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[internal_linking.show_more]

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MFG GENERAL HELP

King SoopersDenver, CO, US
[job_card.part_time]

Responsible for effectively performing a variety of positions throughout the facility in a safe, effective, and accurate manner while following procedures and processes, and maintaining and improvi...[internal_linking.show_more]

Service Desk Technician

ASM Research, An Accenture Federal Services CompanyDenver, CO, United States
[job_card.full_time]

Responsible for supporting the program/project/client to deliver services to meet customer business needs and expectations.Processes intake requests from email or phone, review issues, assign work ...[internal_linking.show_more]

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Imaging Front Desk

United Urology GroupGreenwood Village, CO, United States
[job_card.full_time]

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.We foster a culture that thrives on c...[internal_linking.show_more]

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Service Desk Analyst

Link TechnologiesThornton, CO, United States
[job_card.full_time]

Link Technologies (LinkTechConsulting.Las Vegas-based IT consulting firm, is currently seeking a Service Desk Analyst to join our team.This position requires strong customer service skills, experie...[internal_linking.show_more]

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Front Desk

Floyds 99 Barbershop - Greenwood Village - Denver Tech CenterGreenwood Village, CO, USA
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How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At.Help keep the party going at our.Employee assistance program offering...[internal_linking.show_more]

Front Desk/ Receptionist

Career Match SolutionsDenver, CO, United States
[job_card.full_time]

The Front Desk position is responsible for providing excellent customer service and ensuring smooth operations at the reception area.Ensure all visitors are greeted warmly and directed appropriatel...[internal_linking.show_more]

Help Desk Support I

Advance American Tech, Inc.Denver, CO, United States
[job_card.full_time]

Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email and personnel requests for technical support.Document...[internal_linking.show_more]

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IT Help Desk

Express Employment ProfessionalsLittleton, CO
[job_card.full_time]

Express Employment Professionals - Littleton is seeking a dependable and customer-focused IT Help Desk Technician to support a dynamic, project-driven environment for our client.This role is respon...[internal_linking.show_more]

A313-two Help Desk Analysts, 12312422 and 12209532

FHRDenver, CO, US
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Remote you must currently live in CO to apply.Our direct client has an opening for two Help Desk Analysts, 12312422 and 12209532.This position is 14 months with the option of extension, and the cli...[internal_linking.show_more]

Part-Time Sales Help

LidsDenver, CO, US
[job_card.part_time]

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide.Officially licensed produ...[internal_linking.show_more]

IT Help Desk Specialist

Revel StaffingDenver, CO, us
[job_card.full_time]

A growing healthcare organization is seeking a.Healthcare IT Help Desk Specialist.This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and co...[internal_linking.show_more]

Remote Travel Help Desk Representative

Lees Dream VacationsDenver, CO, USA
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Remote Travel Help Desk Representative.In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience fr...[internal_linking.show_more]

Service Desk Analyst

Cloud Consulting Services IncDenver, CO, Colorado, USA
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Georgia,serif;">Hi ...[internal_linking.show_more]

8-11 Help Desk Analyst

8-11 Help Desk Analyst

Focused HR SolutionsDenver, Colorado, United States
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100% remote must live in CO currently

Our direct client has an opening for a Help Desk Analyst 105304

This position is up to 9 months with the option of extension, and the client is in Denver, CO

If you are interested, please send us your rate and resume.

Job Details:
  • This position provides Tier I support for myColorado customers at identified agencies by analyzing, diagnosing and resolving software and hardware issues associated with desktop computers and mobile computing devices. Resolving or escalating incidents associated with IT services and applications.
  • Provides Tier 1 support for the myColorado customers.
  • Effectively and efficiently resolves incoming Tier 1 support tickets through preferred channels and escalates for support when necessary.
  • Installs, and supports specified software on supported devices following defined procedures, processes, and methods. In some cases, it determines that the ticket should be transferred to the Tier II / Tier III support group.
  • Abide by Service Level Commitments and OIT and agency policies.
  • Employs Incident Management procedures to enter tickets into the Incident Management system.
  • Executes prescribed processes to troubleshoot and software/account issues. Decides what components may be involved, and how to test these components to isolate the cause of the issue.
  • Decide what steps to take to resolve the issue which may include reinstalling software, changing settings, recreating profiles or placing a service call to a hardware repair vendor.
  • Uses documented processes and procedures to assist during service outages (emergency and planned).
  • Provide outage status updates when prompted by users.
  • Ensures that all tickets opened related to the outage are appended to the parent ticket in the ticket management system.
  • Effectively communicates situational data to peers and partners as defined by OIT and agency policy.
  • Provide customer service skills; oral or typed communication to provide ticket status information to end users upon request by querying the ticket management system.
  • Written communication to document issues and steps taken to resolve incidents.
  • Share information and ideas, communicate constructively about issues, and help to build a teamwork culture. Answer customer questions related to OIT policy and procedures.
  • Works with the appropriate group to assist in the creation of emergency notifications per documented procedures.
  • Always provide a friendly atmosphere to the work unit, even when frustrated with the workload or decisions.
  • Determining business impact, and overall severity of ticket.
  • Effectively documenting the details of the situation.
  • Challenges could be related to upset customers. Being the first point of contact, and the “face” of OIT, the Service Desk is often the recipient of complaints. The incumbent will need to keep a positive attitude and work with the end user to assure them their issue will be resolved in a timely manner.
  • Uses the Department’s Incident Management system to coordinate all incidents reported and service requests made to the organization through the Service Desk.
  • Ensures all calls are correctly recorded, classified and assigned priority, urgency and resources.
  • Serves as the initial customer single point of contact for the organization.
  • Monitors the ticket status and provides updates to the supervisor when service level agreement is not met.
  • Works with the end user to identify the appropriate priority of the Incident or Change Order. Works with the team to identify the appropriate group to assign the Incident or Change Order to after following the troubleshooting steps.
  • Participate in team meetings, work sessions, and organizational improvement activities.
  • Share information and ideas, communicate constructively about issues, and help to build a teamwork culture.
  • Read technical books or articles; attend classes, seminars and forums; and participate in educational events to stay abreast of appropriate new technologies.
  • Share new information with other team members.
  • Works as a team player to identify information from meetings, training, etc to provide to the team during regular staff meetings.
  • During the scheduled training, the incumbent might not be able to pay close attention to the information due to the call volume and will need to listen to the recording of the meeting.

Tuesday to Saturday Working week: Up to 40 hours Tuesday through Saturday, 9 am - 6 pm as assigned by the manager to accommodate myColorado customers.

Customer Service:
Proficient (4-6 Years) No

Prior Help Desk experience:
Novice (1-3 Years) No
Associate's Degree Associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area Novice (1-3 Years) Yes

Communication skills both verbal and written:
Proficient (4-6 Years) No

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