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Help desk • huntington beach ca
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Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls / day ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Orange County Department of Education (OCDE) serves some of Orange County's most vulnerable student populations and provides support and mandated fiscal oversight to 28 school districts serving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.
Our Guest Experience Specialists take the initiative t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
IT Help Desk Tech Support Level 1.As an IT Help Desk Tech Support Level 1, you will be delivering problem resolution, notification, and escalation for general IS-related issues.Daily you will be su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Career Advancement Opportunities.Are you a pet lover with a passion for customer service? If so, wed like to hear from you! We are seeking an outgoing and organized individual to be the.As the Fron...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
NVISION Eye Centers is one of the largest ophthalmology providers in the U.California, Nevada, Oregon, Arizona, Texas, and Utah.
An innovative leader in ophthalmology, we are dedicated to providing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Monitor residents and guests coming in and out of the community.Assist residents with requests as needed .Maintain a neat and clean front desk and entrance area.
Respond to emergencies and supply e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
After-school help providing academic support and supervision for students near 92761.Assisting with homework completion, organizing activities, and ensuring the safety and well-being of students.Co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Location : Santa Ana, CA, US, 92705.Store # - Mall Name : 5619 - Westfield Mainplace / Santa Ana.For California-based roles : Annual pay ranges may fall between $33,280 - $68,640.You may also be offered...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Hiller Los Angeles - Orange, CA.The Hiller Companies, LLC has an immediate opening for.IT Help Desk Tier II Technician.If you are a dedicated professional with a passion for fire protection and saf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Senior IT Help Desk Support Technician.As a Senior IT Help Desk Support Technician, you will be delivering problem resolution, notification, and escalation for general IS-related issues as well as ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States.We offer a complete menu of services including Perming, Tinting, Threading, and more.We are pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Engineer needed for large well established California Bank (contract-to-hire).This Jobot Consulting Job is hosted by : Joseph Calabrese.
Are you a fit? Easy Apply now by clicking the "Ap...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Our jobs arent just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.
Our Guest Experience Experts take the initiative to del...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Career Advancement Opportunities.We are seeking a positive, friendly.The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments.Respons...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Front Desk Representative is the first line of contact for members and guests.They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purch...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Protect-US Private Security is looking for a Front Desk Receptionist to join our company!.We are looking for a friendly and organized individual to join our team as a Front Desk Receptionist / Offi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Help Desk Analyst
Byram HealthcareHuntington Beach, CA, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPerforms additional duties as directed. BA / BS degree, preferably in Computer Science, or equivalent experience is preferred 3+ years of related Technical Support, Help Desk, or Service Desk experience in an IT setting Experience working with a knowledge base or knowledge tool Experience using and supporting IP phone systems Experience troubleshooting remote access tools (VPN) and general connectivity (LAN / WAN) issues by phone Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices Experience in a large corporate environment KNOWLEDGE SKILLS & ABILITIES : Working knowledge of Active Directory Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010 Able to work in a team oriented, collaborative environment with a strong customer service focus Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment Able to build rapport with a variety of personality types and users at all levels Able to communicate to and work with senior management and end users Strong working knowledge of remote access security techniques and products Email architecture, services and protocols, Outlook configurations Citrix, VPN Client and Web Familiarity with Blackberry, iPhone, Android, and airCard / hotspot mobile devices TCP / IP, internet, intranet, Cisco VPN and firewall technologies Exposure to or knowledge of ITIL practices Effective candidates will have shown at least two years of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.
POSITION SUMMARY
Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls / day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high priority / high impact issues, as well as ensure a high degree of customer service and customer focus
ESSENTIAL JOB FUNCTIONS :
- Answers and resolves inbound incidents at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 5 days a week.
- Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.
- Translates complex, technical concepts into easy to understand language to assist non-technically oriented customers.
- Demonstrates a highly developed sense of integrity and commitment to customer satisfaction.
- Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN and VPN access in a Windows 7 environment, offering a variety of level 1 solutions over the phone. Using remote control tools assists customers when needed.
- Troubleshoots corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed; provides feedback on technical documentation for publication in Knowledge Base.
- Monitors the help desk queue and ensures tickets are resolved before the exceeded target completion date / time, or to the customer's satisfaction.
- Accurately, quickly, and typing efficiently records all interactions with customers in an incident management tracking tool.
- Anticipates customer needs and proactively identifies solutions.
- Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time.
- Adheres to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI / PII) and access to corporate systems.
- Escalates high priority, high impact issues to the internal support teams.
- Adheres to a strongly regimented schedule (start / end times, lunches, breaks, off phone time, etc.).
SUPPLEMENTAL JOB FUNCTIONS :
EDUCATION & EXPERIENCE REQUIRED :