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Help desk h1.location_city

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Help desk • philadelphia pa

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IT Help Desk Support Analyst

4 Staffing CorpPhiladelphia, Pennsylvania, United States
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On-site 1 days per week (Thursdays) - Center City Philadelphia.AM-5:30PM; 10:30AM-7:30PM (during training first 6 months).No visa sponsorship at this time.Our client, a top tier financial services ...[internal_linking.show_more]

Front Desk Receptionist

Rosemont Care & Rehabilitation CenterBryn Mawr, PA
[job_card.full_time]

Rosemont Care & Rehabilitation Center -.Welcomes visitors by greeting them, in person or on the telephone.Answering or referring inquiries.Directs visitors by maintaining employee and department di...[internal_linking.show_more]

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCHavertown, Pennsylvania, United States
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[job_card.part_time]

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[internal_linking.show_more]

Front Desk Concierge

Stratton AmenitiesPhiladelphia, PA, us
[job_card.full_time]

Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities.We focus on delivering a consistent, ...[internal_linking.show_more]

Front Desk Receptionist

Deptford CenterDeptford, NJ
[job_card.full_time]

Confidential Job Posting – Front Desk Receptionist.A skilled nursing facility in New Jersey is seeking a.Must be able to work in a fast-paced environment.Greet visitors, candidates, and guests.Answ...[internal_linking.show_more]

Front Desk Attendant

Corinthian Condominium AssociationBala Cynwyd, PA, US
[job_card.part_time]

Career Advancement Opportunities .We are seeking a positive, friendly.Condominium Residents two days a week covering the 12:00 AM to 8:00 AM shift.This role primarily operates in the lobby area of ...[internal_linking.show_more]

Service Desk /Help Desk Technician

Two95 International Inc.Cherry Hill, NJ, US
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Service Desk /Help Desk Technician.Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.When necessary provide on-site support.Ensure p...[internal_linking.show_more]

Level One Help Desk Admin- End User Support

Contour Data SolutionsPhiladelphia, PA, USA
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Level 1/2 Help Desk Admin - End User Support.Job Location: Philadelphia, PA (remote possible).Full time position- Wednesday-Sunday Shift.Contour Data Solutions is looking for a person wanting to ma...[internal_linking.show_more]

Rheumatologist Is Needed for Locum Tenens Help in NJ

Weatherby HealthcareCamden, US
[job_card.full_time]

Enjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way.Call and speak to one of our consultants today for available dates and details.Full-time Monday throu...[internal_linking.show_more]

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IT Help Desk Analyst

NPA WorldWidePhiladelphia, Pennsylvania, USA
[job_card.full_time] +1

Job description: A respected defense industry organization is conducting a *confidential search* for a*IT Help Desk Analyst* to provide first-line technical support in a fast-paced, high-volume env...[internal_linking.show_more]

Part-Time Sales Help

LidsCherry Hill, NJ, US
[job_card.part_time]

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide.Officially licensed produ...[internal_linking.show_more]

Hotel Front Desk Agent

Hilton Garden Inn Center City PhiladelphiaPhiladelphia, PA, US
[job_card.full_time]

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome gu...[internal_linking.show_more]

Help Desk Analyst

Liberty JobsPhiladelphia, PA
[job_card.full_time]

I'm seeking a Help Desk Analyst for a hybrid position with a stable and growing company in the local area.Interested candidates with the following skill set are encouraged to apply.Technical Suppor...[internal_linking.show_more]

MSP Help Desk Engineer/Camden NJ onsite

Motion RecruitmentCamden, New Jersey, United States
[job_card.full_time]

A fast-growing managed services provider (MSP) based in Camden, NJ is hiring a full-time Help Desk Technician to support a diverse client base across multiple industries.This company delivers end-t...[internal_linking.show_more]

Remote Travel Help Desk Representative

Lees Dream VacationsPhiladelphia, PA, USA
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[job_card.full_time]
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Remote Travel Help Desk Representative.In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience fr...[internal_linking.show_more]

Rheumatologist Is Needed for Locum Tenens Help in NJ

HealthEcareers - ClientCamden, NJ, USA
[job_card.full_time]

Enjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way.Call and speak to one of our consultants today for available dates and details.Full-time Monday throu...[internal_linking.show_more]

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Trade Support | Execution Desk

Susquehanna International Group, LLPBala Cynwyd, PA, United States
[job_card.full_time]

Our product expertise in equities, fixed income, commodities, related derivatives products, and exchange traded funds (ETF) has helped to make us a market leader.The innovative and energetic operat...[internal_linking.show_more]

Trade Support | Execution Desk

Susquehenna International GroupBala Cynwyd, PA, United States
[job_card.full_time]

Our product expertise in equities, fixed income, commodities, related derivatives products, and exchange traded funds (ETF) has helped to make us a market leader.The innovative and energetic operat...[internal_linking.show_more]

IT Help Desk Support Analyst

IT Help Desk Support Analyst

4 Staffing CorpPhiladelphia, Pennsylvania, United States
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[job_card.job_description]

IT Help Desk Support Analyst

Hybrid Schedule: On-site 1 days per week (Thursdays) - Center City Philadelphia

Shift: 9AM-5:30PM; 10:30AM-7:30PM (during training first 6 months)

No visa sponsorship at this time

Our client, a top tier financial services company is seeking a skilled IT Help Desk Support Analyst to join their dynamic team, providing technical support and assistance to clients and employees. The individual selected for this role will be involved in system problem recognition, research, and resolution. This person will also be responsible for resolving less complex problems immediately, while assigning more complex problems to senior level support.

This role requires a strong technical background, excellent communication skills, and a commitment to delivering exceptional customer service. The successful candidate will thrive in a fast-paced environment, collaborating with team members to resolve IT issues efficiently and effectively.

Responsibilities:

  1. Tier 1-2 first-line technical support
  2. Troubleshoot and resolve potential hardware, software, and network issues promptly and accurately.
  3. Log all support requests and maintain detailed records of troubleshooting steps and resolutions.
  4. Escalate complex issues to appropriate IT teams or vendors, ensuring timely resolution.
  5. Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  6. Assist with user account management, including password resets and access permissions.
  7. Conduct software installations, updates, and patches as required.
  8. Collaborate with colleagues to develop and maintain knowledge base articles and support documentation.
  9. Provide training and guidance to end-users on IT systems and best practices.
  10. Assist with IT projects and initiatives as assigned by management.

Requirements:

  1. Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  2. Proven experience of at least 2 years in a help desk or technical support role, preferably in the financial services industry.
  3. Strong knowledge of Windows operating systems and proficiency in Microsoft Windows 10/11, Office 2016 / O365, including Outlook, Excel, Word, and PowerPoint.
  4. Familiarity with ticketing systems, ideally ServiceNow. and IT service management best practices.
  5. Demonstrated excellent troubleshooting and problem-solving skills.
  6. Outstanding customer service and communication skills, both verbal and written.
  7. Demonstrated ability to work independently and collaboratively in a team environment.
  8. Flexibility to work on-site in Center City, Philadelphia, two days per week.
  9. Ability to efficiently handle 40 - 60 technical and non-technical calls per day.
  10. IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation certification are a plus.