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Help desk • salt lake city ut
Help Desk Manager
VirtualVocationsSalt Lake City, Utah, United States- serp_jobs.job_card.promoted
Tech Svc Desk
Unisys CorporationSalt Lake City, UT, United States- serp_jobs.job_card.promoted
Subrogation Desk Appraiser
Alacrity SolutionsSalt Lake City, UT, US- serp_jobs.job_card.promoted
Help Desk Analyst (On-site)
Ensign ServicesSalt Lake City, UT, United States- serp_jobs.job_card.promoted
IT Support / Help Desk Specialists
University of UtahSalt Lake City, UT, United States- serp_jobs.job_card.promoted
Front Desk Receptionist
Legacy Village of TaylorsvilleSalt Lake City, UT, US- serp_jobs.job_card.promoted
Tech Svc Desk
UnisysSalt Lake City, UT, United States- serp_jobs.job_card.promoted
Front Desk Agent
Arbor LodgingSalt Lake City, UT, US- serp_jobs.job_card.promoted
Tech Svc Desk
Utah StaffingSalt Lake City, UT, United States- serp_jobs.job_card.promoted
Front Desk Receptionist
Code Ninjas - Draper, UTSalt Lake City, UT, US- serp_jobs.job_card.promoted
Front Desk Receptionist
FACE FOUNDRIÉSalt Lake City, UT, US- serp_jobs.job_card.promoted
Help Desk Analyst (On-site)
Ensign GroupSalt Lake City, UT, United StatesIT Support Services II-Help Desk
CourserPleasa, UT, US- serp_jobs.job_card.promoted
Front Desk Receptionist
Serenity Mental Health CentersSalt Lake City, UT, US- serp_jobs.job_card.promoted
Help Desk Technician
Security National FinancialMurray, UT, United StatesHelp Desk Technician.
SecurityNationalSalt Lake City, UT, US- serp_jobs.job_card.promoted
Front Desk Agent
Grand HotelSalt Lake City, UT, US- serp_jobs.job_card.promoted
Front Desk Agent
HOLIDAY INN & SUITES OF SLC AIRPORTSalt Lake City, UT, US- serp_jobs.job_card.promoted
Service Desk Tech
CompuComSalt Lake City, UT, United StatesHelp Desk Manager
VirtualVocationsSalt Lake City, Utah, United States- serp_jobs.job_card.full_time
A company is looking for a Help Desk Manager to lead its Business Operations Services Center Help Desk operations.
Key Responsibilities
Lead and manage the Help Desk team, including recruitment, training, and performance evaluation
Design and improve help desk procedures and standards to ensure high-quality support services
Monitor ticket queues and ensure timely resolution of support inquiries in line with service level agreements
Required Qualifications
Ability to obtain a U.S. Federal Position of Trust clearance designation
Bachelor's Degree in a related field is required
Minimum of five years' experience working in Medicare programs preferred
Experience managing a Help Desk team of 100+
Proficiency with tools such as SNOW / CXOne / JIRA / Confluence