Help desk manager • austin tx
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer’s issue and de...[internal_linking.show_more]
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the countrys best cities to live.We know that the hospitality busine...[internal_linking.show_more]
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!.Our diverse workforce allows Centre to develop and leverage knowledge, skil...[internal_linking.show_more]
More than a group of hotels, the LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture.From Koreatown in LA to Adams Morgan in D...[internal_linking.show_more]
Job Title: Full Desk Recruiter.Arcanium is a firm specializing in technical recruiting and staffing solutions.We pride ourselves on delivering exceptional service to our clients by connecting them ...[internal_linking.show_more]
Help Desk 1 Contract Provide end-user support for PeopleSoft applications to assist with day-to-day operations and use.First level response to issues and inquiries for PeopleSoft.Responsible for re...[internal_linking.show_more]
Why a Great OpportunityWelder/FitterDays.Job Description*Responsibilities: The use of various hand tools, machinery and equipment is required to manufacture metal products.Fabrication of custom par...[internal_linking.show_more]
We are seeking a Front Desk & Office Manager who will serve as the face of our firm and play a key role in keeping our office running smoothly.This position blends client experience, office operati...[internal_linking.show_more]
As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and...[internal_linking.show_more]
Remote Travel Help Desk Representative.In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience fr...[internal_linking.show_more]
We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[internal_linking.show_more]
SECTION 1: Job Summary (Summary of the basic functions of the position).The front desk clerk performs routine clerical, secretarial and administrative work in answering.SECTION 2: Duties and Respon...[internal_linking.show_more]
The Disclosure Desk Specialist ensures all mortgage loans are properly disclosed in a timely and accurate fashion.This role must operate within the rules, regulations, and guidelines set forth by t...[internal_linking.show_more]
By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.We invite you to grow your c...[internal_linking.show_more]
We are seeking an enthusiastic After School Program Assistant to join our team near 78753.As an After School Program Assistant, you will play a crucial role in assisting with the daily operations a...[internal_linking.show_more]
The Technology Manager will work to deliver real time technical support for internal and/or external customers.This includes, but is not limited to: user support of business applications, troublesh...[internal_linking.show_more]
We are seeking a customer-focused, tech-savvy Help Desk Technician to join our IT team.This role requires onsite support at multiple agency locations, as well as participation in a rotating on-call...[internal_linking.show_more]
We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry.Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and ...[internal_linking.show_more]
Location: Remote or Hybrid (Austin HW).Job Summary: A Lock Desk Analyst manages the mortgage rate lock pipeline, ensuring accurate interest rate commitments, investor pricing, and policy compliance...[internal_linking.show_more]
Job Description
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer’s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on-boarding processs, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
3
Required
Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
2
Required
Experience working with customers across all levels of technological proficiency.
2
Required
Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
1
Required
Experience with Active Directory
1
Required
Experience with cloud platforms and technologies like Microsoft Azure
1
Preferred
A strong desire to grow and advance within an organization with an opportunistic landscape
1
Preferred
A strong desire to grow and advance within an organization with an opportunistic landscape
