Help desk manager • charlotte nc
Huber Engineered Woods (HEW), a division of J.Huber Corporation, combines its advanced adhesives and wood product technologies with state-of-the-art manufacturing capabilities to produce premium st...[internal_linking.show_more]
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Job Title: Help Desk Associate JO-2507-563327 Job Function: Help Desk Department: FSO State: NC City: Charlotte Date Posted: 7/10/2025 | |.Job Title: Help Desk Associate.Charlotte, NC (with occasio...[internal_linking.show_more]
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Huber Engineered Woods (HEW), a division of J.M. Huber Corporation, combines its advanced adhesives and wood product technologies with state-of-the-art manufacturing capabilities to produce premium structural wood panel products. Innovative construction products like AdvanTech® subflooring and ZIP System® sheathing have changed the way homes and buildings go together. HEW brings together professionals with experience in research and development, product engineering and manufacturing to create products that solve specific problems.
Our Corporate Office is located in Charlotte, North Carolina. HEW manufacturing facilities are located in Georgia, Virginia, Oklahoma, Tennessee and Maine. To learn more, please visit our website at www.huberwood.com.
This role supports the Help Desk Lead in overseeing the HEW Helpdesk and is responsible for documenting Helpdesk and ITIL processes. It ensures effective information service delivery that meets the needs of both general business operations and Manufacturing Operations by optimizing systems, processes, and support activities. The position also administers projects that improve business processes and enable enhanced technology solutions. Success requires developing a deep understanding of a wide range of business processes and applications spanning manufacturing, finance, sales and marketing, supply chain, human resources, and reporting/analytics systems. Overall, this role blends strong business insight with technical expertise to help advance the Company’s transformation initiatives.
Principal Duties & Responsibilities
Efficiently manage and resolve Help Desk tickets in a timely manner.
Provide responsive support to customers via phone, email, and in-person interactions.
Maintain, update, and troubleshoot PC software and operating systems.
Install and configure desktops, laptops, printers, mobile, and telephone/video equipment in accordance with company standards.
Assist end users with iOS device compliance and related technical needs.
Support the development, implementation, and adherence to Help Desk processes, procedures, and service standards.
Ensure compliance with company-wide leasing procedures, including system imaging, deployment, and decommissioning activities.
Create and maintain documentation for procedures and processes associated with assigned responsibilities.
Maintain accurate inventory records of IT hardware and software assets.
Perform additional duties and responsibilities as assigned by IT Management.
Build productive working relationships with HEW’s business and manufacturing teams.
Monitor and support systems, processes, and applications to ensure stability, integrity and reliability.
These responsibilities reflect a combination of technical support, process compliance, documentation, excellence, asset management, and effective cross-functional collaboration.
Huber Engineered Woods is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, non-disqualifying physical or mental disability, national origin, genetic information, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
