Help desk manager • columbus oh
This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troublesho... Show more
The Desk Estimator is responsible for preparing estimates and supplementals for reconstruction and emergency services from 3D scans and Project Director Scopes.The Desk Estimator's primary responsi... Show more
Title: Front Desk Associate/Night Auditor Reports to: Front Desk Manager, Assistant General Manager & General ManagerRequired Tasks: According to Hotel Standards: *Guest Check-in & Check-out *PMS O... Show more
Reports To: Front Office Leadership / Assistant General Manager / General Manager .The Front Desk Agent is responsible for providing exceptional service to guests during their stay.The primary focu... Show more
Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in Columbus, OH.Provide superior customer service, accurately logging tickets, and effectively transitionin... Show more
As a Product Manager in Global Employee Help and Advisory Product, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.We are looki... Show more
The Front Desk Associate is responsible for ensuring guests are checked in and out of the hotel while answering any questions or concerns guests or visitors may have.Essential Duties and Responsibi... Show more
This is a job skill that is performed in the US Army or Army Reserves as a Soldier.Enlisting is required and will undergo pre-qualifying questions, an interview, an academic test, and a physical.Th... Show more
Location: Columbus, OhioRegular Hours: 40 per week, M-F, office open 7am to 6pm EST Pay Range: $19.Hourly Employment Type: Full-time Exempt Status: Non-Exempt PTO Classification: H1**This position ... Show more
Schedule: Part-time, Monday-Friday (12:00pm- 4:00pm).The employee will have primary responsibility at Urgent Care Desk, with ability to work other desks as needed.Greets visitors, responding to inq... Show more
Our SAI HOTELS LLC is seeking front desk agents to join our team.We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!.Medical, Dental, a... Show more
The Desk Estimator is responsible for preparing estimates and supplementals for reconstruction and emergency services from 3D scans and Project Director Scopes.The Desk Estimator's primary responsi... Show more
As a Product Manager in Global Employee Help and Advisory Product, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.We are looki... Show more
Allbridge Rehabilitation and Nursing Center -.Full-time, Monday-Friday 9am-5pm.Welcomes visitors by greeting them, in person or on the telephone.Answering or referring inquiries.Directs visitors by... Show more
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests.More than that, we know our ... Show more
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team.As the face of the hotel, you will provide exceptional customer service by managing guest check-ins a... Show more
We are seeking an energetic, service-driven Front Desk Supervisor to help lead the guest experience at the Sheraton Suites Columbus/Worthington.This is a hands-on leadership role for someone who th... Show more
Essential Duties and Responsibilities: - Work with Team Lead and/or Manager to develop test plans.Write and implement manual and automated QA test plans using technical requirements or design... Show more
Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who ... Show more
Shape the future of product delivery while crafting solutions that enhance and optimize employee experiences.Serve as the strategic execution partner to Product and Technology, translating employee... Show more
The average salary range is between $ 70,000 and $ 120,000 year , with the average salary hovering around $ 88,561 year .
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
Provide professional, patient, and customer-focused support to users of all technical skill levels.
Assist with basic user account setup, access changes, and application support as needed.
Support increased ticket or call volume during peak periods, system updates, and special projects.
Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.
High school diploma or GED required.
Active HIPAA compliance credential or training required.
1+ year of IT help desk, service desk, technical support, or related experience preferred.
Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
Strong verbal and written communication skills.
Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.
Strong attention to detail and ability to accurately document support activity.
Ability to handle confidential information with professionalism and discretion.
Associate degree in Information Technology, Computer Science, or a related field.
Experience supporting users in a healthcare, clinical, medical office, or regulated environment.
Experience with EMR/EHR systems, healthcare applications, or clinical software.
Familiarity with ticketing systems, remote support tools, and IT documentation processes.
The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
