Help desk manager Jobs in Philadelphia, PA

By Landmark is currently looking for a Front Desk Agent to join our team!

Owner and operator of upscale event spaces, is launching their most premiere venue, Elstowe Manor at ElkinsEstate. This 42 acre estate just outside of Philly in Elkins Park was once the residence of the Elkins family. The main mansion, Elstowe is 70,000 square feet and boasts being an Italian Renaissance Guilded Age Mansion. Elstowe has been brought to life with an extensive restoration and will welcome guests for events and overnight stays beginning this June.

Landmark Hospitality is a leader in the hospitality industry, that owns and operates unique and iconic venues such as the Liberty House, Hudson House, Stone House, the Ryland Inn, Boathouse, Village Hall, Farmhouse and Felina in New Jersey. We also operate iconic, unique venues in Pennsylvania such as Hotel Du Village, the Logan Inn, and Durham Springs. Landmark Hospitality specializes in upscale restaurants, event spaces, and boutique hotels that are continuously growing and evolving. We have exciting opportunities available for individuals who are passionate about creating memories for our guests and each other.

Part of the Landmark Hospitality Portfolio

Our mission to find talent is simple. We welcome thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve together. While experience is always valued, character is the mark of a true memorymaker.

We offer a healthy environment that encourages mutual respect, personnel growth, and creative expression - we recognize that the development of our company is driven by the evolution of our individual team members. We are committed to providing employees with opportunities for continued advancement and internal growth.

Our Core Values

• We are Friendly. We welcome every guest with a smile and a genuine greeting.
• We are on It — Act Quickly. Our service is intuitive and timely.
• We are Thoughtful. Is there anything we can do to make you more comfortable?
• We are Gracious. Say Thank You.
• We are Landmark Hospitality. We thrive on mutual respect for each other, our valued guests, and our workspaces.

KNOWLEDGE, EXPERIENCE AND SKILL

• Possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external guests
• Must be able to convey information clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Works well in a fast pace environment
• Ability to handle issues or concerns that arise in a proactive and effective manner
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests
• Must be able to work with and understand financial information and data and basic arithmetic functions
• Ability to perform numerical operations using basic counting such as adding, subtracting, multiplying, and dividing
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
• An operational knowledge of Microsoft Office suite
• Holds an understanding of hotel products and guest services
• Ability to participate in the creation of an enjoyable work environment

ESSENTIAL JOB RESPONSIBILITIES

• Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
• Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties
• Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
• Approach all encounters with guests and associates in a friendly service oriented manner
• Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel
• Comply at all times with property policies standards and regulations to encourage safe and efficient hotel operations
• Greet and welcome all guests approaching the Front Desk in accordance with standards; maintain a friendly and warm demeanor at all times
• Handle requests for information mail and messages in an efficient and courteous manner
• Answer guest inquires about hotel service facilities and hours of operation
• Answer inquiries from guests regarding restaurants transportation entertainment etc
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel•Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates
• Obtain all necessary information when taking room reservations and follow rate quoting scenario
• Have knowledge of and assist in emergency procedures as required
• Handle check-ins and check-outs in a friendly efficient and courteous manner
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
• Use proper two-way radio etiquette at all times when communicating with other associates
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

PHYSICAL REQUIREMENTS:

• Ability to perform the essential job functions consistent safely and successfully with the ADA, as well as other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Must be able to lift and carry up to 15 lbs; Ability to stand for prolong periods of time and climb steps regularly.
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance For Full time Employees
• Dining Discounts
• Career Growth Opportunities

Landmark Hospitality is proud to be an Equal Opportunity Employer.