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Help desk specialist Jobs in Los Angeles, CA

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Help desk specialist • los angeles ca

Last updated: 3 hours ago

MSP Service Desk & Support Specialist

Red Cup IT, Inc.Los Angeles, California, United States
Full-time

We are an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to our clients across multiple in... Show more

Front Desk

Burke WilliamsWest Hollywood, California, US
$19.00 hourly
Full-time +1
Quick Apply

Hollywood - Burke Williams Spa.We exist to transform your day.We are a family-owned business committed to taking care of you while you take care of our guests providing them with the highest level ... Show more

Front Desk Receptionist

Los Angeles Cancer NetworkLos Angeles, CA, United States
$21.00 hourly
Full-time

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors.We offer individualized treatment using the most recent and relevant prove... Show more

IT Help Desk - Junior System Administrator, Diamond Game Enterprises

Diamond GameLos Angeles, CA, USA
$20.00 hourly
Full-time
Quick Apply

When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization.Diamond Game employees work alongside one another as part of an engaged team, makin... Show more

Front Desk Associate

Regina Berkovich Md Phd IncWest Hollywood, CA, US
$21.00 hourly
Part-time

We are a busy, patient-focused neurology and infusion practice dedicated to providing high-quality, compassionate care.We are seeking a reliable and detail-oriented Front Office Associate to suppor... Show more

Front Desk Concierge

Stratton AmenitiesLos Angeles, CA, us
Full-time +1

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings.Our mission is to create the mos... Show more

Accounting Service Desk Specialist - Pacific Time

DLA PiperLos Angeles, CA, United States
$30.98 hourly
Full-time

Accounting Service Desk Specialist.DLA Piper is, at its core, bold, exceptional, collaborative and supportive.Our people are the backbone, heart and soul of our firm.Wherever you are in your profes... Show more

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FRONT DESK

CrunchLos Angeles, CA, United States
Full-time +1

Street New York, NY 10018, USA +26 more locations.Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.Looking to combine work, fitness and f... Show more

Front Desk Supervisor

The Rittenhouse HotelCulver City, CA, United States
Full-time

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.Assistant Front Office Manager Front Office Manager Assistant General Manager.In... Show more

Front Desk Agent

Auxiliary ServicesLos Angeles, California
Full-time

Please review the page for more details regarding your rights and obligations as a job candidate.The University of Southern California, is focused on making a difference for over , students, athlet... Show more

Online Help Desk Associate

TradeJobsWorkforce90022 East Los Angeles, CA, US
Full-time

As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and... Show more

 • Promoted

Talent Pool for Help Desk Engineers

AllSafe ITPasadena, CA, United States of America
Full-time
Quick Apply

AllSafe IT is currently creating a talent pool for future opportunities in Tier 2, Tier 3, and Tier 4 Help Desk/System Engineer positions.Our engineers monitor, manage, and support all aspects of o... Show more

Front Desk Associate

Gold's GymLos Angeles, CA, United States
$16.00 hourly
Full-time

Customer Service Representative.Gold's Gym is growing fast and looking for a Customer Service Representative team member to help us execute our mission of providing facilities, programs, and staff ... Show more

Help Desk Coordinator

O'GARA Beverly HillsBeverly Hills, CA, US
$24.00 hourly
Full-time

Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails.Help Desk Coordinator will also perform in-house and r... Show more

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCMonterey Park, California, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

Front Desk Agent

Roosevelt Hotel LLCLos Angeles, CA, United States
Full-time

Join The Legacy At The Hollywood Roosevelt.Since 1927, The Hollywood Roosevelt has been more than a hotel.It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived ... Show more

Front Desk Receptionist

Marriott InternationalWest Hollywood, CA, United States
Full-time

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.Secure payment; verify and adjust billing.Process all guest requests ... Show more

Front Desk Opener

UFC GymAlhambra, CA, US
$16.00 hourly
Full-time

We Empower the Fighting Spirit in You!.Competitive base salary plus bonus.Comprehensive health benefits:.Full coverage for medical, dental, and vision.Complimentary access to all our fitness center... Show more

Front Desk Receptionist

Marriott InternationalLos Angeles, CA, United States
Full-time

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.Secure payment; verify and adjust billing.Process all guest requests ... Show more

Dental Front Desk

High End HiringMaywood, CA, US
$9.00 hourly
Full-time
Quick Apply

We are seeking a professional and dependable Dental Front Desk to join our dynamic team.In this role, you will manage front desk tasks, providing exceptional service to patients while supporting th... Show more

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MSP Service Desk & Support Specialist

MSP Service Desk & Support Specialist

Red Cup IT, Inc.Los Angeles, California, United States
30+ days ago
Job type
  • Full-time
Job description

We are an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to our clients across multiple industries. You will troubleshoot hardware, software, and network issues, manage tickets, and provide an excellent customer experience in a fast-paced, team-focused environment.

Key Responsibilities

  • Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs.
  • Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions.
  • Assist with Windows Server user administration, basic server checks, and routine maintenance tasks.
  • Diagnose and resolve basic network issues (DNS, DHCP, VPN, Wi‑Fi, printers, internet connectivity); escalate complex issues when needed.
  • Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance.
  • Document all work performed in the ticketing system with clear notes and resolutions.
  • Participate in onboarding of new users (accounts, hardware setup, permissions, applications).
  • Collaborate with senior engineers on escalations and follow through to resolution.
  • Educate end users on basic IT best practices and security awareness.

Required Qualifications

  • Must have 2-3 years of experience in an MSP IT help desk, desktop support, or similar technical support role.
  • Hands-on experience with:
    • Windows 10/11 workstations (install, configure, troubleshoot).
    • Microsoft 365 (Outlook, OneDrive, Teams, basic admin tasks).
    • Basic networking: TCP/IP, DNS, DHCP, VPN, Wi‑Fi troubleshooting.
  • Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA).
  • Strong customer service, communication, and documentation skills.
  • Ability to multitask, prioritize tickets, and work independently in a fast-paced MSP environment.

Preferred Qualifications

  • Previous experience working for a Managed Service Provider is a must
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (e.g., CCNA).
  • Basic PowerShell or scripting knowledge for automation and routine tasks.
  • Experience with firewalls (e.g., SonicWall, Meraki) and VPN configuration.
  • Familiarity with backup and disaster recovery solutions.

Soft Skills

  • Strong problem-solving mindset and willingness to research and learn new technologies.
  • Professional, patient, and empathetic approach when working with non-technical users.
  • Reliable work ethic and consistent follow-through on assigned tickets and projects.