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Help desk specialist Jobs in Mesa, AZ

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Help desk specialist • mesa az

Last updated: 1 day ago

Help Desk Specialist - 26-13190

compu vision itChandler, Arizona, United States
Full-time

Hybrid — Minimum 2 days onsite per week.The Help Desk Specialist will serve as the first point of contact for employees experiencing technical or business-application issues.The primary objective i... Show more

College Intern - TechStop IT Help Desk

srpTempe, AZ, US
Full-time

Join us in building a better future for Arizona!.SRP is one of the largest public power and water utilities in the U.Since its founding in 1903, SRP has fostered a culture of stewardship and custom... Show more

Front Desk Supervisor

marriott phoenix resort tempe at the buttesTempe, Arizona, United States
Full-time
Quick Apply

Supervise the Front Office staff, including Front Desk Supervisors, Bell Staff, and Guest Response department in the daily shift operations.Aid in the administration of the Front Office department ... Show more

Maitre D' - Front Desk

squeeze massageScottsdale, AZ, US
Full-time
Quick Apply

We’re Squeeze, a feel-good company, from the Founders of Drybar.Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team me... Show more

Front Desk Receptionist

serenity mental health centersMesa, AZ, US
Full-time
Quick Apply

If you’ve ever considered a career in a service-driven industry but weren’t sure where to start, this is your sign.We're redefining what it means to create positive, lastin... Show more

Front Desk Sales Associate

now chandlerChandler, AZ, US
$16.00–$18.00 hourly
Full-time

Schedule / Expected Work Hours:.Ability to work flexible hours, including evenings, weekends, holidays.The Experience Guide is responsible for the guest experience, selling enhancements and members... Show more

Front Desk Associate

scenthound scottsdale shea azScottsdale, AZ, US
$16.00–$22.00 hourly
Full-time

Work hands-on with dogs every day.Build real skills in dog handling, grooming prep, and wellness care.Strong team culture with a supportive environment.Clear path to growth into Groomer and leaders... Show more

Dental Front Desk Representative

dentists scottsdaleSCOTTSDALE, AZ, US
$20.00–$27.00 hourly
Full-time

We are seeking a friendly and service-oriented.As a Front Desk Representative, you will be the first point of contact for our clients.You will greet customers as they arrive, book appointments, ans... Show more

Resort Front Desk Agent

fairmontScottsdale, Arizona, United States
Full-time

First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent at the Fairmont Scottsdale Princess.As you personally greet our Guests and ass... Show more

Help Desk - Tier 1

intra edgeScottsdale, AZ, US
Full-time

Responsibilities: -Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expecta... Show more

Front Desk Receptionist

triton medical solutionsMesa, AZ, US
Full-time

School clinic located in Mesa, Arizona is seeking a Full-Time Front Desk Receptionist.As a critical member of our team, demeanor and confidentiality is a crucial aspect of this position.This person... Show more

AMP Front Desk Coordinator

arizona liver healthChandler, AZ, United States
$20.00–$24.00 hourly
Full-time

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and ge... Show more

Front Desk Manager

marriott internationalScottsdale, AZ, United States
$61,000.00–$78,000.00 yearly
Full-time

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk... Show more

Front Desk Agent

lodging dynamicsScottsdale, AZ, USA
$18.00 hourly
Full-time
Quick Apply

JOB SUMMARYAt Canopy by Hilton Scottsdale Old Town, we believe every stay should feel like both a welcome pause in the thrill of travel and a familiar base in the heart of the destination.The Front... Show more

Front Desk Associate

crunch fitness cr holdingsArcadia, AZ, US
Full-time
Quick Apply

Front Desk Associate- NEW Arcadia club ​   HERE WE GROW AGAIN!.Are you ready to leave average behind and join a high-performance team on the rise?.CR Fitness is seeking Front Desk Associ... Show more

Help Desk Technician

amphenol borisch technologiesMesa, AZ, US
Full-time +1

The Technician performs a variety of maintenance, software installation, end-user support, and training to ensure end-user workstations and network performance meet company and user requirements fo... Show more

Front Desk Representative

foot ankle specialty centersScottsdale, AZ, US
$19.00–$20.00 hourly
Full-time

We are seeking a friendly and service-oriented.As a Front Desk Representative, you will be the first point of contact for our clients.You will greet customers as they arrive, book appointments, ans... Show more

Front Desk Manager

sheraton hotelMesa, AZ, US
Full-time

The Front Office Manager supports and oversees all guest service operations—including guest registration, bell services, telephone services, night audit, and reservations—to ensure exce... Show more

Front Desk Agent

ar managementPueblo, AZ, US
$15.50–$16.50 hourly
Full-time

Career Advancement Opportunities .We are seeking a positive, friendly.The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments.Respon... Show more

Hotel Front Desk Agent

la quinta inn suites mesa westMesa, AZ, US
$16.00–$17.00 hourly
Full-time

Work Closely with housekeeping.Our signature "Count on Me" service culture encourages each team member to be responsive and respectful and deliver great experiences to our guests, partners, and com... Show more

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Help Desk Specialist - 26-13190

Help Desk Specialist - 26-13190

compu vision itChandler, Arizona, United States
5 days ago
Job type
  • Full-time
Job description

Help Desk Specialist

Location: Phoenix, AZ
Duration: 6 Months
Work Arrangement: Hybrid — Minimum 2 days onsite per week

Position Overview

We are seeking a Help Desk Specialist to provide phone, remote, and onsite end-user support for a Human Services Department's Microsoft Dynamics 365 system.

The Help Desk Specialist will serve as the first point of contact for employees experiencing technical or business-application issues. The primary objective is to maintain users' ability to perform their daily business functions, ensure business continuity, and achieve first-contact resolution whenever appropriate.

The role will provide Tier 1 and Tier 2 support, troubleshoot Dynamics-related issues, document incidents, triage technical problems, and escalate issues to the appropriate technical teams.

Key Responsibilities

  • Serve as the first point of contact for employees requiring technical or business-application assistance through tickets, telephone, email, and other support channels.
  • Provide phone, remote, and onsite end-user support.
  • Troubleshoot and resolve Tier 1 and Tier 2 incidents and service requests, with an emphasis on first-contact resolution.
  • Provide frontline support for Microsoft Dynamics 365 and other current or future departmental business applications.
  • Accurately document incidents, service requests, troubleshooting activities, resolutions, and escalations in the ticketing system.
  • Triage and route application, infrastructure, data, security, and business-process issues to the appropriate technical teams.
  • Support user accounts, application access, permissions, password resets, account unlocks, and related identity and access requests.
  • Assist users during application changes, system implementations, migrations, upgrades, and other technology transitions.
  • Create and maintain knowledge-base articles, standard operating procedures, user guides, FAQs, and technical training materials.
  • Conduct individual and group end-user training as needed.
  • Participate in direct incoming Dynamics ticket and telephone support.
  • Act as a source for triaging Dynamics technical issues and escalating them appropriately.
  • Perform other duties as assigned to support departmental operations and business needs.

Required Skills

  • Help desk and end-user technical support.
  • Tier 1 and Tier 2 incident troubleshooting.
  • Microsoft Dynamics 365 or similar enterprise business application support.
  • Ticketing and incident management.
  • User account and application access support.
  • Password resets and account unlocks.
  • Issue triage and escalation.
  • Technical documentation and knowledge-base development.
  • Strong verbal and written communication skills.
  • Ability to provide effective individual and group user training.

Required Experience

  • 2 years of recent experience providing Tier 1 support in a technical help desk environment.

Required Education

  • High school diploma or GED.

Preferred Qualifications

  • Associate's degree or higher in Computer Science or a related field.
  • CompTIA A+, HDI Support Center Certification, or Microsoft Certified Professional certification.