Help desk specialist h1.location_city

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Think Connected is looking for entrepreneurial and skilled IT professionals interested in joining a fun and fast-paced IT services firm. Our office is located in the East Cut district of San Francisco. We are looking for top-notch IT professionals who thrive and enjoy providing services that keep our customers' businesses humming. Founded in 2003, Think Connected is well versed in providing proven standard solutions to a wide array of small to medium-sized businesses. We manage clients from a spectrum of industries including architecture, engineering, sustainability consulting, real estate development, construction, and data center operators. By combining Managed Services, Data Center Services, Consulting Services, and Supplemental IT Support together, Think Connected is a true single-source IT Service provider in the SMB market.

You are a multi-faceted superstar that loves getting up in the morning to make people's lives better and more efficient through the use of information technology. You have been known to take on projects where you have had minimal subject matter exposure and have exceeded all expectations on your delivery of those projects. If this sounds like you, please ensure you meet the requirements below and submit your resume today!

Compensation/Benefits:

• Highly Competitive Salary, Commensurate with Experience
• Health, Dental and Vision insurance
• Matching 401k plan
• Ample PTO and paid company holidays
• Performance-based bonuses

Requirements:

• Bachelor's Degree with 2+ Years IT Experience
• Passion for IT Technology and Delivery
• Impeccable communication and organizational skills with exceptional attention to detail
• Capable time management skills
• Friendly disposition and a great sense of humor
• Loves working with and helping people

Desired Skills:

• Physical Setup Rack, stack, and connect networking gear, servers, workstations, and related peripherals
• Desktop Support MS and Mac based Workstations
• System Administration Account and permission setting within MS365 (Email, SharePoint, MS Teams, etc) and/or Google Workspace Basic configuration of Microsoft Server Administration (including Active Directory and Group Policy) for on prem and Azure Creating, managing, and maintaining backup systems and software Configuring users and devices for VOIP services like MS Teams, Zoom, Ring Central, or GoTo
• Security Antivirus Installation and Management
• Remote Monitoring and Management Autotask/Datto or similar systems MDMs

Responsibilities:

• Follow and support management in their direction and leadership and collaborating in achieving company goals
• Provide best-in-class IT services to Think Connected's customers
• Maintain excellent customer service to all customers in all situations
• Manage tickets assigned to you and complete responsibly
• Consistently track billable project and task time
• Implement portions of larger well-defined projects on time
• Follow known procedures with accuracy and consistency
• Demonstrate initiative and maintain a high degree of professional conduct at all times
• Seek opportunities to improve knowledge, skills, and performance
• Setup and maintenance of all computer and peripheral hardware
• Assist with monitoring and tracking of service tickets to ensure that resolution occurs within the customer's scope of services
• Manage and assist in the maintenance or repair of appropriate technologies and peripherals to ensure availability and good working condition of all equipment
• Develop and maintain knowledge of the customer's specific business environment

Job Type:

• Full-time
• This is a 100% onsite position in San Francisco

Experience:

• IT Services/Helpdesk Support: 2 years (Required)
• MSP: 1 year (Preferred)

Education:

• Bachelor's Degree (Required)

Additional Considerations (pluses):

• Managed service experience
• Desire to gain more exposure to best in class technology services
• SharePoint Online implementation
• Database design or administration
• Scripting or coding skills (HTML 5.0/CSS, Powershell, JavaScript, etc)
• Experience utilizing Autotask & Datto RMM to perform MSP functions

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.