Help desk technician • columbus oh
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Organization: Job & Family Services
Agency Contact Name and Information: odjfscareers@jfs.ohio.gov
Work Location: James A Rhodes Office Tower, 3130 East Broad Street, 31st Floor, Columbus, OH 43215
Primary Location: United States of America - OHIO - Franklin County - Columbus
Compensation: $34.96
Schedule: Full-time
Classified Indicator: Classified
Union: 1199
Primary Job Skill: Information Technology
Technical Skills: Information Technology
Professional Skills: Analyzation, Attention to Detail, Consultation, Interpreting Data, Listening, Problem Solving, Verbal Communication, Written Communication
Primary Technology: Not Applicable
Agency Overview
Who We Are: The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs: Cash and Food Assistance, Employment Services and Workforce Development, Unemployment Insurance, Adult Protective Services, Child Support. Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!
Guiding Principles: We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day.
Job Description: Office of Child Support: This position is in the Office of Child Support (OCS) which establishes policies and guidelines for the child support program based on federal and state laws. Ohio's child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve. Learn more about the office by visiting the ODJFS OCS website.
What You Will Do: This position is responsible for acquiring and maintaining an in-depth knowledge of the Support Enforcement Tracking System (SETS) functionality, upgrades, and enhancements. The role provides first-level technical assistance and problem resolution for SETS users, conducts individual research, collaborates with teammates on complex issues, and develops and delivers presentations to county partners during quarterly video conferences. The ideal candidate is an independent worker with strong analytical skills, capable of quickly and accurately processing data, defining unusual problems, establishing facts, drawing complex conclusions, thoroughly documenting findings, and effectively communicating results to customers.
Responsibilities:
Recommended Skills:
Schedule: Full-time. Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.
Location: Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Travel: Occasional travel within the state of Ohio, as needed. You must provide own transportation or, in order to operate a state vehicle, you must have a valid driver's license.
PN(s): 20045359
Why Work for the State of Ohio: At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage, Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period, Paid time off, including vacation, personal, sick leave and 11 paid holidays per year, Childbirth, Adoption, and Foster Care leave, Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more), Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications: The ideal candidate, at minimum, must have the following: Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education &/or experience shall not be applied to satisfy one of the following): 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying child support laws, policies & procedures & child support IVD regulations mandated by Ohio Department of Job & Family Services or Department of Children & Youth, & using SETS computer systems. 6 mos. trg. or 6 mos. exp. in operating personal computer & using office system software, that is Microsoft Word, Excel, Power Point, or like software package.
Tips For Your Application: When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information: This position is in the State of Ohio's SEIU/1199 Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $34.96 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 13 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Hourly $34.96 $36.65 $38.49 $40.32 $42.29 $44.39 $46.55 $48.90 Annual $72,717 $76,232 $80,059 $83,866 $87,963 $92,331 $96,824 $101,712 Months of Employment At Hire 6 Months 18 Months 30 Months 42 Months 54 Months 66 Months 78 Months
Supplemental Information:
ADA Notice: If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.
Selection Priority Notice: Current employees of ODJFS in the SEIU/1199 union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal SEIU/1199 applicant is not selected for this position.
Background check information: The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace: The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
