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Sandvik Mining is looking for Branch Administrator – Phoenix, AZ

If you are team player, with a strong customer focus and dedication to providing top notch customer service, you would be a good candidate for this role with Sandvik.

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

The Branch Administrator will be an onsite role in office in Phoenix, AZ

Key Responsibilities

As the Branch Administrator, you will be responsible for performing administrative services for our Phoenix Arizona location, which may include office clerical and support services and customer service. As well as being responsible to set up jobs for the workshop, prepare packets for supervisors, and enter, track and expedite all workshop work in process (WIP) orders. You will be responsible for answering customer requests and questions, and will be the first point of contact for visitors to the facility. This role will also support local management's administrative needs, including scheduling of meetings and arranging travel.

Additionally, the Branch Administrator will:

• Answer and direct phone calls and messages within range of knowledge and authority
• Follow up on orders as requested
• Handle various arrangements, supplies and support for meetings, training classes and other functions
• Book travel arrangements and accommodations for visitors, and personnel as required
• Order office supplies to ensure proper inventory
• Organize minor maintenance and repair of building
• Provide general clerical support including accounts payable/receivable, mail distribution, processing of credit applications and data entry

Aurora and Sales Tools

• Enter warranty sales tools claims and close aurora job upon acceptance or rejection of claim

Administrative Duties

• Order vehicle safety equipment for fleet
• Order uniforms for field service technicians
• Order tools for field service technicians
• Order office supplies for technicians

Accounting

• Maintain AP links for orders placed; amend and receive orders
• Work with AR to resolve outstanding balances
• Work with vendors and customers to be set up in Sandvik ERP

Finally, the Branch Administrator will:

• Secure parts and materials for technician jobs
• Prepare quote information for parts and service jobs
• Coordinate with vendors for orders
• Follow up with Sandvik internal stakeholders as required to satisfy the requirements of WIP
• Prepare, quote and invoice jobs
• Verify and enter technician time into jobs
• Produce reports of in process, backlog and future jobs
• Work in Aurora S34 system processing
• Open field service jobs for billable work, warranty and jobs for other areas of parts & service
• Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit
• Maintain/track open field service jobs

Minimum Qualifications:

• High school degree or GED
• 2+ years experience in office / inventory management
• Successfully maintains a consistently positive attitude in the workplace
• High proficiency with MS Office Suite

Preferred qualifications:

• Excellent customer relationship skills
• Strong organizational and time management skills
• Proactive in finding / solving problems
• Independent worker
• Experience with accounting related activities

Location: Phoenix, AZ

Compensation Range: $27 to $32/hour

Work authorization

Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

This position will be posted a minimum of 5 days, or until filled.

Benefits:

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.