Hospital volunteer Jobs in Norfolk, VA

Job Description

:

Location: Norfolk VA, Mason OH, Indianapolis IN, Louisville KY, Atlanta GA, Miami FL, Grand Prairie TX, Overland Park KS

Hours: Standard Working hours

Travel: This role requires associates to be in-office 1 – 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Position Overview:

The Quality Auditor provides quality oversight of hospital bill audits and itemized bill reviews. This role validates the accuracy, supportability, and defensibility of audit findings (pre- and/or post-payment), ensuring alignment with documentation standards, payer policy, and contractual reimbursement requirements. The Quality Auditor identifies opportunities to improve audit performance, reduce overturns, and strengthen audit workflows through structured quality monitoring, feedback, and trend reporting.

How You Will Make an Impact:

• Perform retrospective quality audits (QA) of audit cases involving inpatient and outpatient facility claims, including itemized bill line validation and supporting documentation review.

• Validate that findings are supported, accurately documented, and consistent with audit rationale.

• Ensure audit determinations appropriately apply payer policies, coding/billing guidelines, and reimbursement rules (e.g., UB-04/revenue codes, HCPCS/CPT, modifiers, units, bundling/packaging logic, duplicates, late charges, and non-covered items).

• Confirm the audit file contains complete evidence to support recoveries/avoidance and to withstand provider appeals.

• Apply established QA methodology to evaluate performance consistently.

• Identify and classify errors (clinical, billing/technical, documentation, policy application, calculation/reimbursement, communication) and track severity and financial impact.

• Maintain quality dashboards and trending reports (e.g., accuracy rate, overturn predictors, top error drivers, rework rates, timeliness, and recurring provider billing issues).

• Participate in calibration sessions with reviewers to ensure consistent interpretation of billing criteria and policy standards.

• Provide structured feedback to audit teams, including coaching, pattern identification, and recommendations for corrective action plans (CAPs).

• Support business reviews by summarizing quality findings, root causes, and improvement opportunities.

• Recommend updates to job aids, templates, and audit checklists to reduce variation and improve defensibility.

• Escalate high-risk issues (e.g., suspected fraud indicators, repeated noncompliance with requirements, or systemic quality breakdowns) to leadership.

Required Qualifications:

• Requires a BA/BS degree in a related field and a minimum of 7 years reimbursement experience including performing detailed financial modeling and economic analyses; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications:

• Registered Nurse (RN) license Strongly preferred

• Certifications (any relevant): CCS, CPC preferred

• Clinical experience (e.g., acute care, med-surg, ICU, ED, OR, case management, utilization review) preferred

• Experience in one or more of the following: payment integrity, clinical auditing, hospital bill audit support preferred

• Strong ability to interpret medical records and connect documentation to billed services and audit determinations preferred

• Working knowledge of hospital billing concepts (UB-04, revenue codes, itemized bills) and how clinical documentation supports charges and units preferred

• Knowledge of common payment policies and guidelines (CMS-based rules as applicable, MCO policies, and/or commercial payer policies) preferred

• Familiarity with hospital coding/reimbursement concepts (DRG/APC, chargemaster, NCCI, OPPS/IPPS principles) preferred

• Experience with audit platforms/claims systems (payer or vendor tools) preferred

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

PND > Pricing Configuration

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.