Hospitality Jobs in Memphis, TN

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Hospitality Confidential is pleased to present this exciting traveling Territory Performance Manager role with our growing QSR client. This role will be responsible for locations in Louisiana, Memphis and Mississippi and will require 75% travel!

Reporting to the Regional Director, this position is responsible for managing all financial, business development and brand standards supporting existing franchise/license performance as well as generating new business in designated region. Responsible for the advancement of the company's and image within the QSR marketplace. The activity of the Territory Performance Manager (TPM) is to protect and develop the integrity of the brand by teaching and measuring performance in areas of product quality, customer service, cleanliness and profitability and new business development.

The TPM provides necessary consultation and assistance to franchisees/licensees to develop and improve business plans to include specific goals, objectives and strategies for sales, controls, profits, human resource plans, development, marketing, etc.

If you love to be on the road, have interpersonal finesse, and love helping franchisees succeed, please apply to join in on our client's journey of nationwide success!

Principal Responsibilities:

• Fosters and manages relationships with current franchisees and multi-unit operators.

• Assures franchisee performance by working with operators and staffs on operations, profitability and marketing.

• Assists franchisees with new store openings and conducts start-up and training. Coordinates training plans including verification that all training materials and tools are ready.

• Using data insights, develops the strategic plan and translates strategic planning into sales activities; monitors the market to develop product trends and to establish current and/or advantageous pricing.

• Provides guidance and support to franchise management. Protect the operating and financial interest of the franchisee and the company to ensure compliance with franchise agreements.

• Oversees Franchise Renewals as needed

• Acts as liaison between grocery wholesalers and franchisees and/or operators. Resolves any issues. related to delivery or non-delivery of breading and supplies to operators.

• Conducts restaurant visitations to ensure compliance with Operations Manual. Areas evaluated will include cooking procedures, product specifications, graphic standards and packaging standards. The TPM will develop an action plan to bring locations into compliance.

• Monitors inquiries to maximize advertising efforts; make telephone and personal contacts as required; Also, monitors results to ensure high level of customer satisfaction and repeat business.

• Ensures consistent execution and delivery of products, identifies irregularities, procedure compliance, HACCP, menu compliance and trademark protection through the results of operations evaluations.

• Ensures physical facilities comply with company standards.

• Develops and nurtures business relationships; initiate, coordinate, schedule and conduct dynamic presentation meetings with possible qualified franchisees in effort to support and promote the Brand and Franchise opportunities.

• Participates in trade shows and sales meetings sustains a network for the dissemination of product information; sets-up and demonstrates equipment.

• Conducts on-site educational workshops and training sessions for franchise groups.

• Completes a variety of administrative duties such as month end reports, new store follow-up, weekly expense reports, preparation of classes, etc.

• Strictly adheres to Company and departmental policies and standards regarding the appropriate use of Company databases (e.g. Visual, CRM) and follows procedures regarding the appropriate maintenance of physical and electronic records; develops, maintains and utilizes proficiency in the use of the Company’s database. Also, Ensures implementation of company policies, procedures, programs, and new concepts.

• Fosters & maintains relationships with distributor partners within established territory. Conducts regular communications with but not limited to their sales personnel. Keeping all parties up to date on marketing promotions, LTO’s and proprietary products needed to operate the full brand.

Specific Measures of Success:

• Operators are contacted and assisted on a regularly scheduled basis. Stores visited once per quarter or more for specified operators.

• Field problems are handled with a sense of urgency and adequate assistance is provided to operator/ customers.

• Required reports and records are accurately created and are timely in their submission.

• When required, responds as a reasonable host when accumulating reimbursable entertainment expenses; protects Company property and ensures the security necessary to prevent loss from abuse, carelessness, or theft.

• Operator complaints and distributor problems receive prompt, fair, and impartial attention; files are maintained to enable review of the circumstances and to support Company decisions.

• The ability to be a strong General Manager that can manage a large portfolio of franchisee/licensee units.

General Requirements:

• Bachelor’s degree, preferably in business with course work including marketing and sales or significant experience in the QSR business channel.

• Candidate will demonstrate superior interpersonal skills: ability to positively & respectfully engage with all levels of the organization, well-developed verbal and written communication skills, strong listening and negotiation skills, dynamic presentation skills.

• Proficient in MS Office applications. Experience with IOS business applications and CRM business applications preferred.

• Prior P&L and budget management preferred.

• Knowledgeable on food safety practices & standards. ServSafe certification is highly recommended however current certification is not required

• Dynamic self-starter who is successful in both the operator’s meeting room and the restaurant’s kitchen.

• 75% travel is required.

Compensation & Benefits:

• $80K - $90K + performance-based annualized incentive of $24K

• Medical/Dental/Vision/Life Insurance Coverage

• Short and Long Term Disability

• 401K package (company matches 25% on the first 4%)

• Managed PTO after 90 days

• Pet Insurance Option

• Employee Discount Program

• $600/month Car Allowance

• Relocation Assistance for out-of-state candidates

Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.